NHTSA Complaint #10058746 — 1999 FORD EXPLORER

THERE WAS A RECALL FOR THE DRIVER'S SEAT RECLINER BOLT. AFTER TAKING VEHICLE IN 3 DIFFERENT TIMES TO GET RECALL WORK DONE, AFTER IT WAS COMPLETED, THE SEAT IS STILL MALFUNCTIONING DUE TO DAMAGE DONE IN THE INTERIM BETWEEN THE MALFUNCTION AND A YEAR LATER GETTING THE RECALL BOLT FIXED. THE DIFFERENT BRACKETS AND BOLTS THAT SUPPORT THE SEAT BROKEN. DRIVER IS RELYING ON STEERING COLUMN FOR SUPPORT WHILE DRIVING, AND ALSO HAS BACK PAIN DUE TO LACK OF SUPPORT. THE SEAT RECLINER LEVER IS BENT AND EXPOSED, WHICH IS TEARING THE FABRIC OF THE SEAT AND ALSO SCRAPES AGAINST THE DRIVER WHEN ENTERING AND EXITING THE VEHICLE, CAUSING BRUISES AND PAIN ON THE BACK OF THE DRIVER'S LEG. ATTEMPTS TO WORK WITH FORD MOTOR COMPANY, THE BETTER BUSINESS BUREAU, AND THE DEALER HAVE PROVED FUTILE.*AK