NHTSA Complaint #10058632 — 1999 FORD CONTOUR ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10058632
Vehicle	1999 FORD CONTOUR
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	January 30, 2004
Date Filed	February 21, 2004
Mileage	38,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IL

Consumer Description

FORD MOTOR CORP IS AWARE OF A DEFECTIVE VALVE IN IT'S FORD CONTOURS WITH 6 CYL 2.5L ENGINES THAT CAUSES AN OIL OUT AND OVER-PRESSURIZED CONDITION. MY VEHICLE EXPERIENCED THIS AND MY MECHANIC CONTACTED A FORD SERVICE MANAGER AND WAS TOLD THAT THEY ARE HAVING A SILENT RECALL, AND EACH CASE WILL BE HANDLED ON A CASE BY CASE BASIS. WHEN I TOOK THE CAR TO FORD AND AFTER KEEPING IT FOR A WEEK THEY DETERMINED THAT THEY WOULD NOT RECTIFY THE PROBLEM BECAUSE I HAD NOT RECEIVED MY OIL CHANGE FROM THEM. I HAD PREVIOUSLY TAKEN MY VEHICLE TO FORD AND SPENT SO MUCH MONEY FOR ALL PROBLEMS AND I HAVE WELL DOCUMENTED SERVICE RECORDS ON MY VEHICLE. I ALSO HAVE A COLLEGE SON THAT I PURCHASED THE SAME VEHICLE FOR AND AM AFRAID THAT HIS WILL EXPERIENCE THE SAME PROBLEM WHILE HE IS OUT ON THE HIGHWAY. I HAVE HAD TO REPLACE THE ENGINE BECAUSE OF THIS. THE VEHICLE ONLY HAS 38,000 MILES AND HAS ALWAYS BEEN WELL MAINTAINED. I THINK THAT THIS IS A SAFETY HAZARD TO MANY CONSUMERS AND THAT FORD SHOULD STEP UP AND SERVICE THIS PROBLEM FOR IT'S LOYAL CUSTOMERS AND FOR THE SAFETY OF SO MANY INDIVIDUALS. *JB

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