NHTSA Complaint #10058526 — 1999 DODGE INTREPID

I HAVE A 1999 DODGE INTREPID. IT HAS A 2.7 LITER MOTOR IN IT. THE MOTOR HAS FAILED. THE WARRENTY IS OUT, BUT FROM THE FEED BACK I HAVE BEEN GETTING FOR THE LAST YEAR. THE 2.7 LITER MOTORS ARE NO GOOD. I'M LOOKING AT AROUND $5000.00 TO PUT ANOTHER MOTOR IN IT. THIS PRICE IS A QUOTE I GOT FROM A SHOP IN SKIATOOK,OK I CONTACTED CRYSLER DODGE IN 2003 AFTER THE MOTOR FAILED. I WAS TOLD I HAD NO WARRENTY WHICH I WAS AWARE OF AND THAT THEY HAD NO PLANS OF TAKING CARE OF THE FAULTY 2.7 LITER MOTOR. I FILED A COMPLAINT AT THAT TIME. I HAVE FILED OTHER COMPLAINTS TO THE FEDERAL TRADE COMMISSION, COSUMMER AFFAIRS, I SPOKE TO THE ATTORNEY GENERALS OFFICE IN OKLAHOMA CITY, OK THEY REFERRED ME TO THIS SITE. THE FEDERAL TRADE COMMISSION REFERRED ME TO CONTACT CRYSLER DODGE AGAIN. ON FEB,18,2004. I SPOKE TO SOMEONE IN CUSTOMER SERVICE, SHE WOULD NOT GIVE ME HER NAME, SHE WAS VERY RUDE. SHE PULLED UP THE VIN NUMBER OF MY CAR. TOLD ME I HAD NO WARRENTY, I TOLD HER I WAS AWARE OF THAT. SHE ASK ME IF I HAD RECIEVED A RECALL NOTICE ON THE FRONT DRIVERS SEAT. I TOLD HER YES BUT HAD BEEN UNABLE TO TAKE THE CAR IN BECAUSE THE MOTOR WAS BAD. I ASK HER IF CRYSLER DODGE PLANNED ON TAKING CARE OF THE PROBLEMS WITH THE FAULTY MOTORS. SHE SAID TO ME VERY SHARPLY "THE COMPANY IS NOT GOING TO DO ANYTHING WITH THE MOTORS. YOUR WARRENTY IS OUT THERES NOTHENING THAT CAN BE DONE." I ASK HER IF THEY STILL MADE THIS MOTOR, SHE PUT ME ON HOLD. SHE RETURNED TO THE PHONE AND SAID "YES THEY DO" I ASK HER IF CRYSLER DODGE MADE THE MOTOR OR IF THEY HAD A OUTSIDE COMPANY MAKE THE MOTOR. HER REPLY TO ME WAS " I HAVE HELP YOU ENOUGH AND I'M NOT GOING TO GET YOU THAT INFORMATION." I SAID WELL I WOULD LIKE THAT INFORMATION AND I DID FEEL LIKE SHE NEEDED TO GET IT FOR ME I WAS A OWNER OF A DODGE CAR. I THEN TOLD HER I WOULD LIKE A SUPERVISOR ON THE PHONE TO SPEAK WITH. SHE SAID SHE WAS DONE DEALING WITH ME AND HUNG UP ON ME.