NHTSA Complaint #10058420 — 2002 TOYOTA HIGHLANDER VISIBILITY

Complaint Details

ODI Number	10058420
Vehicle	2002 TOYOTA HIGHLANDER
Component	VISIBILITY
Date of Incident	February 4, 2004
Date Filed	February 18, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

DRIVER SIDE VISOR WILL NOT STAY IN ANY TILTED POSITION AFTER IT HAS BEEN PULLED DOWN FROM ITS RESTING "OUR OF THE WAY" POSITION IN THE ROOF BRACKET. BECAUSE OF THE FAILURE OF THE VISOR TO STAY IN POSITION IT IS NO LONGER SAFE TO OPERATE THE VEHICLE WHILE USING THE VISOR AS IT OBSTRUCTS THE DRIVER'S VIEW OF THE ROAD. THIS CONDITION ADDITIONALLY MAKES THE VEHICLE UNSAFE TO OPERATE WHILE DRIVING IN THE DIRECTION OF THE SUN AS THERE IS NO MEANS BY WHICH TO BLOCK THE INCOMING GLARE FROM THE DRIVER'S EYES WHILE THE VISOR IS IN ITS "OUT OF THE WAY" POSITION IN THE ROOF BRACET. THE DEALER HAS BEEN MADE AWARE OF THE DEFECT. THE REPLACEMENT COST OF THE VISOR IS $580.00. I CONSIDER THIS TO BE A MANUFACTURER DESIGN DEFECT OF A SMALL INEXPENSIVE PART CONTAINED WITHIN A VERY EXPENSIVE VISOR.*AK

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