NHTSA Complaint #10058128 — 2002 FORD EXPLORER STRUCTURE:FRAME AND MEMBERS

Complaint Details

ODI Number	10058128
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:FRAME AND MEMBERS
Date of Incident	February 11, 2004
Date Filed	February 13, 2004
Mileage	32,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

I AM THE OWNER OF A 2002 EXPLORER THAT FOR A YEAR STARTED WITH A SQUEAK NOISE COMING FROM THE CHASSIS SUPPORTS. EVERY TIME THAT I TOOK MY VEHICLE FOR AN OIL CHANGE TO THE DEALER I COMPLAIN ABOUT THIS PROBLEM, AND IT WAS ALWAYS MENTIONED TO ME THAT THIS TYPE OF CAR DO NOT HAVE ANY LUB POINTS FOR THE CHASSIS SUPPORTS. THEY COULD NOT FIND THE SQUEAK NOISE FROM WHERE IT WAS COMING. *AK THE SQUEAK NOISE STARTED TO BE SO BAD, THAT I WENT UNDERNEATH THE CAR AND FOUND BY MYSELF FROM WHERE THE NOISE WAS COMING. THE CHASSIS SUPPORTS PARTS OF THE BACK WERE REPLACED. THE SAME SQUEAK NOISE STARTED TO HAPPEN ON THE FRONT END AND PARTS WERE CHANGED. WELL SURPRISE, I GOT MY CAR AFTER REPAIR AND AFTER CHECKING IT ONE MORE TIME BY ROCKING THE VEHICLE THERE STILL A SQUEAK NOISE COMING FROM THE FRONT AREA. IMAGINE THAT THIS A COMMON PROBLEM ON THIS EXPLORER 2002 FLEET, I HAD A '98 EXPLORER THAT NEVER DEVELOPED THIS PROBLEM.

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