NHTSA Complaint #10056469 — 2003 HONDA ELEMENT

AFTER A LOT OF COMPLAINING, TO SEVERAL DEALERS AND HONDA CUSTOMER SERVICE, I FINALLY HAD MY WINDSHIELD REPLACED AFTER A 12" CRACK APPEARED FROM UNDERNEATH THE DRIVER'S SIDE WIPER BLADE ONE NIGHT IN JUNE 03. IT TOOK UNTIL DECEMBER 03 TO GET THIS ISSUE RESOLVED. HONDA CUSTOMER SERVICE (800 NUMBER) WAS TERRIBLE AND AFTER A WHILE THEY JUST KEPT REPEATING THE SAME THINGS OVER AND OVER AGAIN. MY DEALERSHIP STEPPED UP AFTER I COMPLAINED TO THE SALES MANAGER AND LET HIM KNOW HOW MANY PEOPLE ASK ABOUT THE CAR AND EXACTLY WHAT I WAS GOING TO START TELLING THEM-THAT WE WERE GETTING TREATED POORLY BY HONDA. THEY REPLACED IT UNDER "GOODWILL". A FEW WEEKS AGO THERE WAS A SMALL DING IN THE CENTER OF THE WINDSHIELD, NO STAR, AND WE TURNED ON THE DEFROST AND THE WINDSHIELD CRACKED FROM CORNER TO CORNER BEFORE OUR EYES. DEALER CLAIMS THIS IS TOTALLY NORMAL BEHAVIOR FOR A WINDSHIELD. I LET STATE FARM KNOW WHAT WAS GOING ON AND THEY'RE LOOKING INTO IT. WE ARE REALLY DISAPPOINTED--NO, IRATE--WITH HONDA, AND NOT AFRAID TO TALK ABOUT IT UNTIL THE PROBLEM IS TAKEN CARE OF FOR GOOD.*AK