NHTSA Complaint #10054529 — 1997 DODGE NEON

I OWN A 1997 DODGE NEON - A MODEL (AND APPARENTLY, THE DODGE BRAND ITSELF) THAT HAS A REPUTATION FOR BLOWING HEAD GASKETS AT ABOUT 60,000 MILES BECAUSE OF A POOR COMPOSITE MATERIAL THE GASKETS WERE MADE OUT OF. *AK JUST TODAY, I FOUND THE TELL-TALE SIGN OF FLUID MIXTURE (OIL IN MY COOLANT LINES) THAT INDICATES A HEAD GASKET FAILURE. I CALLED CHRYSLER AND EXPLAINED MY SITUATION, AND THE CUSTOMER SERVICE REP TOLD ME THAT BASED ON MY CAR'S YEAR AND THE MILEAGE (APPROX 54800), THERE WAS NOTHING THEY COULD DO. I'VE SCOURED THE INTERNET AND FOUND COUNTLESS TALES OF "SECRET WARRANTIES" AND "CUSTOMER GOODWILL MONEY." STORIES ABOUT CHRYSLER PAYING FOR THE ENTIRE COST OF A REPLACEMENT, $100 DEDUCTABLES, 50/50 SPLIT POLICIES, AND OF COURSE, DOWN-RIGHT REFUSALS AND DENIALS OF THE PROBLEM ITSELF, WHICH CHRYSLER ACKNOWLEDGED IN A SERVICE BULLITEN, LOCATED HERE: HTTP://WWW.NEONS.ORG/NEONTSB/TSB/09/090598.HTM THEY KNOW ABOUT THE PROBLEM, AND HAVE FOR MANY YEARS, BUT CONTINUE TO DENY CUSTOMERS THE APPROPRIATE COMPENSATION FOR A PROBLEM THAT IS THEIR FAULT. I'M GOING TO CALL MY LOCAL DODGE DEALERS TO SEE IF I CAN GET ANY DIFFERENT ANSWERS FROM THEM, BUT I DOUBT IT. MY COMPLAINT STANDS!