NHTSA Complaint #10054229 — 1998 FORD EXPEDITION

WARNING LIGHT FOR SUSPENSION SYSTEM WITH AIR LEVELER ON 4X4, SUSPENSION WARNING LIGHT COMES ON SEVERAL TIMES A WEEK SINCE THE VEHICLE WAS NEW. VEHICLE NEVER LEVELED WITH A LOAD ON THE HITCH. THE AIR COMPRESSOR RUNS A LOT AND BECAME VERY NOISY OVER THE YEARS. THE VEHICLE ROCKS BACK AND FORTH, IN, RIGHT SIDE GOES UP AND DOWN A FEW INCHES, WILL NOT LEVEL UNDER LOAD. NEVER FELT SAFE TO TOW ANYTHING WHICH WAS THE PURPOSE FOR BUYING THE VEHICLE. THE DEALER WHERE I PURCHASED THE VEHICLE REFUSES TO ACCEPT THE VEHICLE FOR SERVICE. TOOK IN 3 - 4X A YEAR FOR SAME AND THEY REFUSED TO LOOK AT ANYTHING EXCEPT THE COMPUTER READOUT. PRESENTED LIST OF RELATED NHTSA REPORTS AND FORD SAID THEY DO NOT USE THEM UNDER WARRANTY. PURCHASED FORDS BEST EXTENDED WARRANTY WHICH WILL EXPIRE IN 3 MONTHS AND THE PROBLEM STILL EXISTS. COMPRESSOR PUMP BROKE A WEEK AGO AND THEY REFUSE TO LOOK AT ANYTHING ELSE. INITIAL RECOMMENDATION WAS TO DISCONNECT WARNING LIGHT. SECOND RECOMMENDATION WAS TO SELL VEHICLE IF I DIDN'T LIKE IT. NO OBLIGATION FOR THE 45,000.00 PAID. CANNOT SELL VEHICLE BECAUSE THE WARNING LIGHT COMES ON ALL THE TIME AND VEHICLE NEVER LEVEL. *CB