NHTSA Complaint #10053270 — 2002 FORD WINDSTAR

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS issue reported to NHTSA

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Complaint Details

ODI Number	10053270
Vehicle	2002 FORD WINDSTAR
Component	STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Date of Incident	January 30, 2003
Date Filed	January 15, 2004
Mileage	16,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WA

Consumer Description

IN THE FRONT OF THE CAR UNDER MY FEET AS I DRIVE, EVERY ONCE IN A WHILE I HEAR A LOUD METAL NOISE AND I CAN FEEL THE VIBRATION. IT'S HARD TO EXPLAIN THE NOISE BUT IT SOUNDS MOST LIKE A LOW SOUNDING POP. IT GENERALLY HAPPENS WHEN I'M TURNING OR GOING OVER A BUMP. I HAVE BEEN TOLD BY THE DEALER THAT THE BOLTS ON THE SUB FRAME WERE LOOSE AND HAD TO BE TOURIST. THEY HAVE HAD TO DO THIS TWICE NOW AND MY CAR CURRENTLY HAS 35,000 MILES ON IT. I FIRST NOTICED THE NOISE IN JANUARY OF 2003 AND MY CAR PROBABLY HAD ABOUT 16,000 MILES ON IT THEN. *CB

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