NHTSA Complaint #10052465 — 2002 NISSAN SENTRA

HAD JUST EXITED OFF HWY - WAS DRIVING AB 45 MPH - AS I SLOWED DOWN TO APPROACH A STOP LIGHT - CAR CUT OFF/SHUT DOWN COMPLETELY - CAR WOULD NOT RESTART UNTIL APPROX 45 MINUTES LATER. CAR TOWED TO VICTORY NISSAN DEALER - CRANK POSITION SENSOR FAILED - WAS REPLACED. (CRANK POSITION SENSOR - RECALL FOR PREVIOUS YEAR MODELS.) EMERGENCY BRAKE CABLE WAS ADJUSTED - CHARGE TO CUSTOMER $39.80. HAD PREMIUM MAINTENANCE AND STATE INSPECTION AT PENCE NISSAN OCT 29, 2003 - AT WHICH TIME NEITHER PROBLEM WAS RECOGNIZED. BROUGHT TO PENCE'S ATTENTION THAT GEAR SHIFT INDICATOR LIGHT WAS OUT. WAS TOLD THAT BULB NEEDED TO BE REPLACED AT CUSTOMER EXPENSE. PENCE NISSAN (APPROX 5 MILES TO RESIDENCE) - POOR CUSTOMER SERVICE - SERVICE MANAGER HAS NOT RETURNED MY PHONE CALL (LEFT VM MESSAGE). REPAIR INVOICES NEED TO BE MORE DETAILED/COMPLETE. VICTORY NISSAN (APPROX 25 MILES) - VERY ACCOMMODATING. VICTORY NISSAN ORDERED AND WILL REPLACE BULB UNDER "GOODWILL BY NISSAN." * FOR PREVIOUS COMPLAINTS: ODI NUMBER 10052456 AND ODI NUMBER 10052460, BOTH COMPLAINTS SHOULD HAVE BEEN MARKED "OEM." PURCHASE DATE SHOULD BE REVISED TO OCT 27, 2003. CURRENT MILEAGE WAS AN APPROXIMATION.*AK