NHTSA Complaint #10050862 — 1999 DODGE CARAVAN

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10050862
Vehicle	1999 DODGE CARAVAN
Component	ENGINE AND ENGINE COOLING
Date of Incident	December 12, 2003
Date Filed	December 21, 2003
Mileage	157,895 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I RECENTLY TOOK MY 1999 DODGE CARAVAN TO MY MECHANIC BECAUSE OF AN ANTI-FREEZE LEAK. THE MECHANIC FOUND THAT THE WATER PUMP NEEDED REPLACEMENT AND SUGGESTED THAT THE TIMING BELT BE DONE AT THE SAME TIME, SINCE IT WAS DUE TO BE REPLACED. I AGREED TO HAVE THE TIMING BELT DONE. IN THE PROCESS OF REPLACING THE TIMING BELT THE MECHANIC FOUND THAT THE BELT TENSIONER WAS FAULTY. HE TRIED ORDERING A REPLACEMENT PART AND DISCOVERED THAT THE EXISTING BELT TENSIONER WAS NO LONGER AVAILABLE AND THAT IT WAS REPLACED BY AN UPGRADED BELT TENSIONER KIT. MY COMPLAINT IS IF DODGE FOUND THE NEED TO CHANGE THE DESIGN OF THIS PART WHY WAS IT NOT MADE A RECALL? THIS PROBLEM ENDED UP COSTING ME AN ADDITIONAL $245.00 IN PARTS AND LABOR TO HAVE THIS NEW BELT TENSIONER KIT INSTALL, NOT TO MENTION A WEEK WITHOUT THE CAR BECAUSE OF THE PART AVAILABILITY. *AK

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