NHTSA Complaint #10049376 — 2002 FORD EXPLORER

2002 FORD EXPLORER 4X4 STRAINING AND BANGING SOUNDS IN DRIVE TRAIN WHEN IN 4X4 MODE AND WHEN CORNERING IN THIS MODE CAUSES VEHICLE TO BECOME HARD TO STEER AND CAN FEEL VEHICLE SHUDDER AS BANGING OCCURS. WAS TAKEN TO GREINER FORD ON 12/04/03 THE DAY PROBLEM STARTED AND WAS TOLD BY SERVICE ADVISOR JIM FEILER THAT FORD TECHNICAL SUPPORT HAS BEEN ADVISED OF THE PROBLEM AND THAT THEY DO NOTICE ALL SYMPTOMS I BROUGHT VEHICLE IN FOR BUT THEY DO NOT KNOW WHAT THE PROBLEM IS AND THUS ARE NOT AUTHORIZED BY FORD TO REPAIR EVEN THOUGH VEHICLE IS STILL UNDER FULL WARRANTY. I WAS THEN TOLD THEY FEEL VEHICLE IS SAFE TO DRIVE WHICH I FEEL IS INTERESTING SINCE THEY ACKNOWLEDGE THEY UNIT HAS A DRIVE TRAIN PROBLEM BUT DO NOT KNOW EXACTLY WHAT THE PROBLEM IS, SO HOW CAN THEY BE SURE IT IS A SAFE VEHICLE. *LA