NHTSA Complaint #10049223 — 2003 FORD EXPLORER

MY WIFE AND I BOUGHT A NEW 2003 EDDIE BAUER EXPLORER VIN [XXX] WITH 1 MILE REGISTERED ON IT. WE PURCHASED IT 9/15/03, SINCE DAY ONE THE VEHICLE HAS HAD A WHINE IN THE REAR, A VIBRATION AT 55 MPH. COMPLAINTS TO FORD AS WELL AS TO THE LEN STOLER DEALERSHIP,11275 REISTERSTOWN ROAD, OWINGS MILLS, MD 21117 PHONE 410-356-2635 HAS BROUGHT NOTHING BUT FRUSTRATION. THE VEHICLE CAN'T BE FIXED IS WHAT WE ARE TOLD! BUT AFTER 5 VISITS, IT IS BEING WORKED ON NOW FOR THE VIBRATION 12/04/03, THE WHINE IN THE REAR STILL CANNOT BE FIXED. NOTIFICATIONS FROM FORD TO ITS SERVICE CENTERS: DRIVELINE AXLE CONCERNS FROM FORD MOTOR COMPANY 509000 DEALING WITH PROBLEM 17054 QUOTE: 2002- 2004 EXPLORER 4 DR-REAR AXLE WHINE, SOME 2002-2004- EXPLORER 4DR VEHICLES MAY EXHIBIT AXLE WHINE AT NORMAL OR DURING ACCELERATION. TO SERVICE, PERFORM NORMAL DIAGNOSTICS. IF SPECIFIC ROOT CAUSE IS NOT IDENTIFIED, BE AWARE THAT ENGINEERING IS CURRENTLY INVESTIGATING VIA THE QUICKER SERVICE FIX PROCESS. A SERVICE PROCEDURE WILL BE PUBLISHED AS SOON AS IT BECOMES AVAILABLE, PLEASE CONTINUE TO SUBMIT CONCERN REPORTS FOR ANY VEHICLE WHICH EXHIBITS THIS CONDITION. MONITOR OASIS FOR UPDATES.-THIS IS ONE OF OUR PROBLEMS, DEALERSHIP CANNOT FIX IT AT THIS POINT, SO WE ARE STUCK WITH A WHINING REAR IN NEW VEHICLE. THE SECOND PROBLEM WITH OUR VEHICLE IS TRYING TO BE FIXED, QUOTE: 17107 2002-2004 EXPLORER 4X4 DRIVELINE VIBRATION OR DRONE/BOOM AT HIGHWAY SPEEDS. SOME 2002 -2004 EXPLORER 4X4 VEHICLES MAY EXHIBIT A VIBRATION OR DRONE/BOOM AT 55 - 75 MPH. ELECTRONIC VIBRATION ANALYZER [XXX] READING WILL FALL UNDER 1ST ORDER REAR DRIVESHAFT AT 2700 RMP . IF CONCERN IS TILL PRESENT IN 3RD GEAR AND ISOLATED TO THE DRIVELINE, A PREMIUM BALANCED DRIVESHAFT IS AVAILABLE. INSTALL 3C5Z-4602-AA DRIVESHAFT ASSEMBLY, REFERRING TO WORKSHOP MANUAL SECTION 205-00 FOR PROCEDURE. IF VIBRATION PERSISTS AFTER REPLACING DRIVESHAFT, REINDEX AT PINION FLANGE 90 DEGREES AT A TIME, FOR 360 DEGREES, UNTIL VIBRATION IS MINIMIZED. *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR