NHTSA Complaint #10049129 — 2002 HONDA ODYSSEY

PROBLEMS WITH THE SRS INDICATOR LIGHT COMING ON AND REMAINING ON. HAVE HAD CAR INTO DEALER 3 TIMES IN ONE MONTH. THE SRS CONTROL UNIT WAS REPLACED DURING THE 1ST VISIT. ON THE 2ND VISIT WE WERE PASSED OFF AND TOLD THAT WE SHOULD NOT PUT ITEMS ON THE SEAT. ON THE 3RD VISIT WE ARE TOLD THAT 3 ITEMS MUST BE REPLACED 1) SRS CONTROL UNIT 2) OPDS AND 3) PASSENGER SEAT SENSOR. WHEN WE PURCHASED THE CAR, WE PURCHASED AN EXTENDED WARRANTY. WE ARE NOW BEING TOLD THAT THE FIRST ITEM (SRS CONTROL UNIT) IS COVERED UNDER WARRANTY BUT THE OTHER 2 ITEMS ARE NOT. THIS IS UNACCEPTABLE. THE DEALER IS NOW SAYING THAT THEY WILL "DO US A FAVOR" AND PAY FOR THE PARTS BUT WE MUST PAY LABOR.(HUNDREDS OF DOLLARS) HOW CAN ONE PART IN A MECHANISM BE COVERED BUT NOT THE OTHER 2. THIS IS A KEY COMPONENT IN THE CAR. THIS IS A REAL SAFETY CONCERN. ONCE THE INDICATOR COMES ON, WE MUST TAKE THE CAR IMMMEDIATELY TO THE DEALER OR WE RISK SERIOUS INJURY (OR DEATH) IF WE ARE IN A ACCIDENT. I DO ABOUT 3 HOURS OF DRIVING PER DAY SO THIS IS NOT ACCEPTABLE. WE ARE BEING TOLD THAT WE CANNOT PUT ITEMS ON THE SEAT LIKE A CELL PHONE. THIS IS RIDICULOUS. WHO EVER HEARD OF NOT BEING ABLE TO HAVE A CELL PHONE NEAR BY. (WHICH BY THE WAY THERE WAS NO CELL PHONE ON THE SEAT IN ANY OF THE INCIDENCES) THIS IS CLEARLY A DEFECT WITH THIS CAR THAT HONDA NEEDS TO ADDRESS. *NLM