NHTSA Complaint #10048152 — 2000 FORD F-350

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Fire Vehicle Towed

Complaint Details

ODI Number	10048152
Vehicle	2000 FORD F-350
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 1, 2002
Date Filed	November 21, 2003
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	UT

Consumer Description

VEHICLE'S UNDERCARRIAGE CAUGHT ON FIRE.*MR THE VEHICLE WAS TOWED TO THE DEALERSHIP AND THE CONSUMER WAS INFORMED THE TRANSMISSION HAD OVERHEATED. THE CONSUMER'S INSURANCE COMPANY STATED A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED WHICH STATED IF THE VEHICLE WAS USED FOR TOWING THE TRANSMISSION MAY OVERHEAT, BUT THE CONSUMER WAS NEVER NOTIFIED. THE DEALER REFUSED TO PERFORM THE UPGRADE ON THE COOLING SYSTEM BECAUSE THEY WERE UNABLE TO PULL UP THE CODES. ONE YEAR LATER, THE SAME PROBLEM HAPPENED AGAIN, THE VEHICLE WAS TAKEN TO THE DEALER AND THIS TIME THEY WERE ABLE TO SEE THAT THE TRANSMISSION DID INDEED OVERHEAT, THE TRANSMISSION WAS REPLACED UNDER WARRANTY, HOWEVER IF THE CONSUMER WANTED THE UPGRADE HE WOULD BE RESPONSIBLE FOR THE CHARGES. *JB *NLM

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