NHTSA Complaint #10045345 — 1995 SATURN SL

BELOW ARE EXCERPTS FROM THE LETTER I WROTE TO SATURN. THEY BASICALLY BLEW ME OFF: PRESIDENT AND CEO SATURN CORPORATION ON JULY 5, 2000, I WAS REAR-ENDED BY A LATE MODEL FORD MUSTANG WHILE I WAS STOPPED AT A RED LIGHT IN MY 1995 SATURN SL-1. WHEN I WAS HIT, MY DRIVER'S SEAT BACK FAILED AND I WAS THROWN INTO THE BACK SEAT OF MY CAR AND SPRAINED MY LOWER BACK. AFTER ALMOST TWO MONTHS, MY BACK IS STILL IN PAIN AND I AM UNDERGOING PHYSICAL THERAPY. A YEAR OR SO AGO, I SAW A TELEVISION NEWS REPORT THAT STATED SATURN WAS RECALLING ALL 1995 SL-SERIES SEDANS BECAUSE OF AN INHERENT FAULT IN THE DESIGN THAT WOULD CAUSE THE SEAT BACK TO FAIL IN THE EVENT OF A REAR-END COLLISION. I CONTACTED SATURN OF BELLEVUE IN BELLEVUE, WASHINGTON AND AFTER TYPING MY VEHICLE IDENTIFICATION NUMBER INTO THEIR COMPUTER, THEY TOLD ME MY CAR WAS NOT INVOLVED IN THE RECALL. WHEN I ASKED IF MY CAR WAS SAFE, THEY ASSURED ME IT WAS. IT IS NOW PAINFULLY OBVIOUS THAT MY CAR WAS NOT SAFE. I AM UPSET AND DISAPPOINTED WITH THE SATURN CORPORATION FOR TELLING ME IT WAS SAFE TO CONTINUE DRIVING A CAR WITH AN INHERENT SAFETY DESIGN FAULT. I RECENTLY CALLED SATURN OF BELLEVUE TO GET AN ADDRESS WHERE I COULD WRITE TO YOU, AND DURING THE COURSE OF THE CONVERSATION, THE SALESMAN I SPOKE WITH TOLD ME THAT SEAT BACK FAILURE IN A REAR-END COLLISION WAS A COMMON OCCURRENCE AND HE DIDN'T UNDERSTAND WHAT MY PROBLEM WAS. I SUBSEQUENTLY SPOKE WITH TWO INSURANCE ADJUSTERS WHO ASSURED ME THAT THIS WAS NOT A COMMON OCCURRENCE. AT THIS POINT, I AM ASKING THAT YOU DIRECT SATURN OF BELLEVUE OR SATURN OF RENTON IN WASHINGTON STATE TO RE-FIT MY OBVIOUSLY DEFECTIVE FRONT SEATS (BOTH DRIVER AND PASSENGER) WITH WHICH EVER SAFETY DEVICE YOU INSTALLED IN THE 1995 SATURN VEHICLES THAT WERE COVERED BY YOUR RECALL. *LA