NHTSA Complaint #10044586 — 1997 DODGE RAM POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10044586
Vehicle	1997 DODGE RAM
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	September 30, 2003
Date Filed	October 23, 2003
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

WHILE DRIVING AT 35-45 MPH VEHICLE SUDDENLY STOPPED ACCELERATING. THE VEHICLE FELT AS IF IT WAS IN NEUTRAL. TRANSMISSION BURNED FLUID, CAUSING IT TO FAIL. A MECHANIC ANT THE TRANSMISSION REPAIR SHOP INDICATED THAT THIS WAS DUE TO THE COOLANT NOT CIRCULATING THROUGH THE TRANSMISSION WHEN VEHICLE WAS IDLING IN THE PARK GEAR. TRANSMISSION NEEDED TO BE REBUILT.*AK CONSUMER WAS TOLD BY TWO DIFFERENT MECHANICS THAT REAR WHEEL DRIVE CHRYSLER VEHICLES IF IN PARK WITH THE ENGINE RUNNING, COOLANT DOESN'T CIRCULATE TO THE TRANSMISSION. CONSUMER PHONED CHRYSLER CUSTOMER SERVICE AND THEY ADVISED HER TO CONTACT NHTSA FOR A POSSIBLE RECALL. CONSUMER LEARNED OF THE TRANS COOLANT CONNECT RECALL. THEN SHE RECALLED THAT PART BEING REPLACED PRIOR TO THE FAILURE. THE FLUID WAS CHECKED BEFORE THE VEHICLE WAS TOWED, AND IT WAS THICK AND BROWN AS A RESULT OF BEING BURNT. THE CONSUMER FEELS A FAIR RESOLUTION WOULD BE FOR CHRYSLER TO REIMBURSE HER AT LEAST HALF THE COST OF THE TRANSMISSION REPAIRS. *PH *NLM

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