NHTSA Complaint #10042933 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10042933
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	October 10, 2003
Date Filed	October 15, 2003
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

I PURCHASED A 2002 EXPLORER NEW AND HAVE HAD THIS VEHICLE IN TO DEALER TWICE WITH SAME COMPLAINTS. VEHICLE GOES INTO NEUTRAL WHILE IN DRIVE AND BACK INTO DRIVE WITH A LOUD BANG AND CLUNG. VEHICLE ALSO TAKES ABOUT 30 SECONDS TO GO INTO GEAR FROM PARK TO DRIVE OR REVERSE AND ALSO A LOUD BANG & CLUNG WHEN IT FINALLY DOES GO IN. THERE IS ALSO A LOUD WHINING SOUND ON THE HIGHWAY AT HIGHER SPEEDS. DEALER EACH TIME SAYS THEY CAN NOT FIND ANYTHING WRONG WITH VEHICLE AND UNLESS THEY CAN DUPLICATE THE PROBLEM THEY CLAIM THEY CANNOT FIX. IT DOES NOT MATTER THAT IT HAS BEEN HAPPENING WHILE I DRIVE IT. *LA

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