NHTSA Complaint #10039575 — 2002 FORD EXPLORER SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Complaint Details

ODI Number	10039575
Vehicle	2002 FORD EXPLORER
Component	SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Date of Incident	September 6, 2002
Date Filed	September 26, 2003
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OR

Consumer Description

BRAKING FAILURE. SOFT PEDAL. ENTIRE VEHICLE APPEARS TO BE UNDER BRAKED. MULTIPLE ABS SYSTEMS FAILURE. REAR WHEEL LOCK UP AND DRAG. WATER ENTERING CONNECTOR FOR ABS WHEEL SENSOR AT DIFFERENTIAL. WATER ENTERING DIFFERENTIAL. COMPLETE DENIAL BY FORD MOTOR COMPANY SITUATION HAS POTENTIAL FOR INJURY. CAVALIER AND ARROGANT ATTITUDE OF FORD MOTOR COMPANY CUSTOMER SERVICE CENTER. ACTUALLY TOLD ME NOT TO WRITE THEM ANY MORE ABOUT THE PROBLEM. DEALER HAS DONE ALL IT CAN AND CONTINUES TO REPLACE PARTS. DEALER AGREES FORD HAS SOMETHING TO HIDE. DEALER CONFIRMS A VERY HIGH FAILURE RATE SPECIFIC TO WET CLIMATES AND THE PACIFIC NORTHWEST. THE ONLY GOOD NEWS DEALERS IN THE AREA STOCK LARGE QUANTITIES OF REPLACEMENT PARTS.

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