NHTSA Complaint #10039059 — 2003 FORD EXPLORER

I BOUGHT A 2003 FORD EXPLORER 4WD V8 JUNE 4, 2003. ABOUT 1 MONTH LATER,AND LESS THEN 2,000 MILES ON THE VEHICLE, I STARTED TO NOTICE A VIBRATION WHEN DRIVING BETWEEN 60 AND 70 MPH. THE VIBRATION BECAME MORE NOTICEABLE AND I TOOK THE VEHICLE IN FOR SERVICE AT STAR FORD IN GLENDALE IN EARLY AUGUST. THE SERVICE DEPARTMENT BELIEVES THE VIBRATION IS COMING FROM THE DRIVE TRAIN, PROBABLY THE REAR AXLE ASSEMBLY. I WAS NOTIFIED THAT THERE WAS A TECHNICAL SERVICE BULLETIN FOR THIS PROBLEM ON 2002 - 2003 4WD MOUNTAINEERS AND EXPLORERS AND THAT THE ENGINEERS AT FORD WERE WORKING ON FIX FOR THIS PROBLEM. AFTER DISCUSSING THE VEHICLE'S PROBLEM WITH THE QUALITY CONTROL MANAGER AT STAR FORD, I BROUGHT THE VEHICLE BACK TO THE SERVICE DEPARTMENT IN AN ATTEMPT TO CORRECT THE VIBRATION PROBLEM. BUT, THE ATTEMPT TO CORRECT THE VIBRATION DID NOT WORK. NOW, I AM LEFT WITH A VEHICLE THAT HAS A VIBRATION, THAT SEEMS TO BE COMING FROM THE DRIVE TRAIN, WHICH THE ENGINEERS AT FORD MOTOR COMPANY HAVE NOT BEEN ABLE TO DETERMINE THE SOURCE OR CAUSE, AND THE MECHANICS AT THE DEALER CANNOT FIX. I AM EXTREMELY DISSATISFIED AND WOULD LIKE THE VEHICLE REPLACED OR MY MONEY REFUNDED. *JB