NHTSA Complaint #10037170 — 2003 FORD EXPLORER SPORT TRAC

I PURCHASED MY 2003 SPORTRACK IN DECEMBER OF 2002 FROM SUNRISE FORD. I DROVE MY SUV HOME, PARKED IT AND WENT INSIDE FOR LESS THAN 20 MINUTES. WHEN I CAME OUT TO DRIVE DRIVE MY GUESTS AROUND THE BLOCK, THE VEHICLE WOULD NOT START. I CALLED SUNRISE FORD AND SPOKE WITH THE SERVICE DEPARTMENT. THEY SENT THE SALES PERSON TO MY PLACE RATHER THAN A MECHANIC. HE BASICALLY BELITTLED ME INFRONT OF MY GUESTS BY TELLING ME I DID SOMETHING TO MY CAR. IT WAS EMBARASSING ENOUGH THAT THE VEHICLE WOULD NOT START NOW I HAD TO DEAL WITH THE SALES PERSON, WHO AS IT TURNS OUT KNEW ABSOLUTELY NOTHING ABOUT THE SPORTRACK, TELLING ME I DID SOMETHING WRONG TO MY VEHICLE TO MAKE IT NOT WANT TO START. HE FINALLY CALLED THE SERVICE DEPARTMENT, HAD A MECHANIC COME OUT AND THEY TRIED TO START IT. NO LUCK. LONG STORY SHORT I FOUND SUNRISE FORD'S SALES AND SUPPORT STAFF WERE VERY HARD TO WORK WITH RIGHT AFTER MY SALE. I FELT MISLEADED. FROM ARRANGING A LOANER BECAUSE OF THIS PROBLEM TO GETTING A QUALIFIED PERSON TO DIAGNOSE MY VEHICLE. I HAD HAD THE CAR NEARLY 1 WEEK BEFORE THE PROBLEM COULD BE COMPLETELY SOLVED. MY NEXT PROBLEM BEGAN IN AUGUST OF 2003, ROUGHLY 9 MONTHS LATER. IT IS NOW STALLING. MOST CASES HAVE BEEN WHILE STOPPING FOR A STOP SIGN OR LIGHT. OTHER TIMES JUST AFTER LEAVING THE STOP LIGHT OR SIGN, IT USUALLY STALLS IMMEDIATELY WHEN I ACCECELERATE. THE WORST CASE HAS BEEN WHILE ON THE ON RAMP TO THE FREEWAY. IN ALL CASES I LOST ALL POWER, EXCEPT FOR THE RADIO, AND WAS ABLE TO RESTART THE ENGINE. AFTER HAVING THE FORD DEALERSHIP RUN A DIAGNNOSTIC TEST ON MY VEHICLE THE FOUND NOTHING...*AK