NHTSA Complaint #10036707 — 2003 HONDA ACCORD

I PURCHASED A 2003 ACCORD IN JUNE 2003. THE DAY I DROVE IT OFF THE LOT I NOTICED A VIBRATION THAT CAN BE FELT IN THE STEERING WHEEL. I TOOK IT TO THE DEALER, AND THEY CLAIMED THAT THE VIBRATION WAS CAUSED BY OUT OF BALANCE TIRES, AND THEIR SOLUTION WAS TO BALANCE ALL FOUR WHEELS. AFTER BALANCING THE TIRES, THE VIBRATION STILL EXISTED. I TOOK MY CAR BACK FOR AN OIL CHANGE AND TOLD THEM THAT THE VIBRATION WAS STILL PRESENT. I TOOK THE TECHNICIAN ON A TEST DRIVE AND HE CONFIRMED THE VIBRATION, HOWEVER WHEN I RETURNED TO PICK UP MY CAR IT WAS INDICATED ON THE REPORT THAT THE VIBRATION WAS A NORMAL CONDITION OF THE HONDA ACCORD. STRONG VIBRATIONS IN THE STEERING WHEEL ARE NOT NORMAL, AND HONDA SHOULD TAKE CORRECTIVE ACTION TO FIX THIS PROBLEM.*AK