NHTSA Complaint #10036658 — 2001 FORD EXPEDITION

THIS IS A MODIFIED COPY OF A LETTER SENT TO CONTINENTAL TIRE OF NORTH AMERICA, INC. AND TO FORD MOTOR COMPANY. THE REASON FOR INFORMING THE NHTSA OF THIS IS THE HOPE THAT THESE COMPANIES WILL BE HELD ACCOUNTABLE FOR THE PRODUCTS THEY SELL THE AMERICAN PUBLIC. I DRIVE IS A 2001 FORD EXPEDITION, WHICH AT THE TIME OF THE INCIDENT HAD 26,000 MILES ON IT AND CAME STOCKED WITH GENERAL GRABBER AW TIRES DOT# ADT044T4900 SIZE 275/60/17. THE REASON FOR THIS LETTER IS NOT ONLY TO INFORM YOU OF MY DISGUST, BUT ALSO TO INFORM YOU THAT THIS TIRE CAUSED CLOSE TO $3,000 WORTH OF DAMAGE TO MY VEHICLE AND ALSO PUT MY FAMILY AND I IN DANGER ON THAT DAY AND EVERY OTHER DAY WE DROVE ON GENERAL TIRES. I ALSO WAS TOLD BY SEVERAL TIRE DISTRIBUTORSHIPS, THE TIRES WERE POORLY MADE AND IN ORDER FOR FORD TO MAKE A BUCK AND CONTINENTAL TIRE CO TO INCREASE THEIR PROFIT MARGIN EQUIPPED THOUSANDS OF FORD VEHICLES WITH AN INFERIOR PRODUCT. I DONT EXPECT POOR QUALITY ON ANY PART OF A VEHICLE THAT COSTS MORE THEN $40,000, WHICH IS WHY I AM FORWARDING THIS LETTER TO FORD MOTOR CO. AS A RESULT, I HAVE LOST ALL FAITH AND CONFIDENCE IN YOUR ABILITY TO PRODUCE A TIRE THAT IS SUITABLE FOR THE AMERICAN PUBLIC, AS WELL AS FORD TO PRODUCE A SUPERIOR PRODUCT FOR ITS CUSTOMERS. THIS IS WHY I AM ASKING FOR TOTAL REIMBURSEMENT FOR ALL COSTS, INCLUDING REPLACEMENT OF ALL TIRES TO ANOTHER BRAND AND COST OF A RENTAL VEHICLE WHILE MY CAR IS BEING REPAIRED. (ALL RECEIPTS ARE INCLUDED, BUT THIS IS AN ESTIMATE AND NOT A FINAL TOTAL.) IT SHOULD ALSO BE NOTED THAT I DID HURT MY BACK DURING THIS INCIDENT, BUT DID NOT RECEIVE MEDICAL ATTENTION. I PUT THIS IN THE CLAIM INFORMATION REPORT SO IF ANYTHING ARISES YOU CAN BE INFORMED. THE TIRE IN QUESTION WILL BE SENT OUT OF GAINESVILLE TX THIS WEEK. YOUR PROMPT ATTENTION TO THIS MATTER IS APPRECIATED. CORDIALLY, BILL COURY. *AK