NHTSA Complaint #10032822 — 2002 FORD FOCUS

ON AUGUST 11, 2003 I TOOK MY CAR INTO KOONS FORD OF ANNAPOLIS, TO HAVE THE HAVE THE IGNITION SWITCH TOOK AT, BECAUSE THE KEY WOULD NOT TURN. I WAS TOLD MY SERVICE MANAGER MIKE SHECKELLS, THE SERVICE ADVISOR PETE, AND FACTORY TECH: 063 - RANDALL BOUNDS, AND A CASHIER THAT THIS HAS BEEN A MAJOR PROBLEM WITH MOST OF THE FORD FOCUS, I FEEL THIS I SHOULD BE ON A RECALL NOTICE IF ITS HAS BEEN A MAJOR PROBLEM WITH THE FOCUSES. THAT THE CONSUMERS SHOULD NOT HAVE TO PAY FOR A MAJOR DEFECT WITH THESE VECHICLE. ALSO, I HAD MY FOCUS IN KOONS FOR OF ANNAPOLIS, ON MAY 10, 2003, TO HAVE NEW BRAKES, OIL CHANGE AND TRANSMISSION PROBLEMS. ON THE TRANSMISSION PROBLEMS BECAUSE IT WAS A INTERMITTENT THAT THEY COULD NOT FIND ANY THING.*AK ON JULY 25, 2003, I LEFT MY CAR FOR SERVICE ON THE TRANSMISSION BECAUSE IT WAS SLIPPING OUT OF GEAR COMPLETELY. THEY HAD THE CAR UNTIL AUGUST 7, 2003, WHICH THEY PUT IN A REMFG TRANSMISSION AND C. I LEFT KOONS FOR WITH 1.5 MILES ON THE TRIP METER, I WENT ANOTHER 17.1 MILES WENT THE TRANSMISSIONS SURGED, I E-MAILED MIKE SHECKELL ON AUGUST 8, 2003 WHICH HE DID NOT ANSWER AS OF THIS DAY. I TALKED TO MIKE SHECKELL ON AUGUST 11, ABOUT THIS PROBLEM AND THE ANSWER I GET IS THEY CAN NOT DO ANY EXCEPT TO LET SOME ONE GO ON AT TEST DIVE WITH ME. THIS IS NOT THE ANSWER BECAUSE IT'S A INTERMITTEN PROBLEM AND SOME ONE WOULD HAVE TO DRIVE IT FOR A FEW DAY BEFORE THE TRANSMISSION WOULD SURGED AGAING. I HAVE KEPT RECORD OF THIS PROBLEM IS SURGED AT 18.5 MILES, 93 MILES AND AT 250.0 MILES ON THE TRIP METER. I FEEL THE TRANSMISSION WAS NOT FIXED AND FIXED RIGHT AND ALSO, FEEL THAT THIS IS A SAFETY PROBLEM. I HAVE DONE BUSINESS WITH KOONS FOR OF ANNPOLIS FOR OVER 20 YEARS. MY DAUGHTER IS SCARED TO RIDE IN THIS CAR NOW, AND I DO NOT FEEL SAFE IN THE CAR NEITHER. I HAVE NEVER HAD THIS TYPE OF BAD SERVICE OR INCOMPETENT SERVICE BEFORE, I ALSO FEEL THEY ARE JUST TELLING ME ANYTHING, BECAUSE OF BEING A FEMALE.