NHTSA Complaint #10032673 — 2000 TOYOTA TUNDRA

VEHICLE STEERING WHEEL VIBRATED SINCE THE DAY WE PURCHASED. NUMEROUS ATTEMPTS TO FIX HAVE FAILED. DEALER(S) SAID WHEELS OR BRAKES OR TIRES WERE THE PROBLEM. REPLACED WHEELS AND BRAKES, PROBLEM STILL EXISTS. TOLD CONSUMER TO REPLACE TIRES. WE SAID WE WOULD IF THEY PROVE THIS IS THE PROBLEM BY PUTTING TIRES ON TO CHECK IT. ONE DEALER WOULD NOT. WE FOUND ONE THAT WOULD. NEW, HIGH QUALITY TIRES RESULTED IN SAME VIBRATION. WENT TO ARBITRATION AND LOST. THIS IS A COMPLETE WASTE OF TIME AND RESOURCES. DEALER WAS ABLE TO LIE AND SAY THEY DIDN'T PUT NEW TIRES ON (AT THE INSISTANCE OF THE 'DISTRICT REP'. THE FRONT RIGHT TIRE WAS WORN COMPLETELY DOWN ON THE OUTER EDGE, AND OTHER THREE WERE OK. DOCUMENTED WITHIN ALIGNMENT AND BALANCE THE ENTIRE LIFE OF VEHICLE. TOYOTA 'RECOMMENDS' 26 PSI IN FRONT TIRES TO DAMPEN KNOWN VIBRATION. TIRES DESIGNED FOR 35 PSI. THIS SUBSTANTIALLY AFFECTS VALUE OF VEHICLE, AS AFTER ARBITRATION LOSS WE TRIED TO TRADE, BUT DEALER SAID HE KNEW OF DEFECT IN FRONT END OF 2000 TUNDRA'S AND WOULD NOT EVEN GIVE US WHOLESALE TRADE VALUE. HIS TEST DRIVE CONFIRMED VIBRATION. IN ADDITION, WE NEED TO REPLACE TIRES OFTEN DUE TO DEFECT. WILL NEVER BUY ANOTHER TOYOTA!*AK