NHTSA Complaint #10030757 — 2003 FORD ESCAPE STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10030757
Vehicle	2003 FORD ESCAPE
Component	STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Date of Incident	July 30, 2003
Date Filed	August 4, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WA

Consumer Description

WE BOUGHT MY ESCAPE XLT ON 5/26/03. ON 7/30/03, UPON EXITING MY VEHICLE, THE FRONT DRIVER'S SIDE DOOR FELL OFF. I DO NOT FEEL SAFE IN THIS VEHICLE. FORD WILL NOT ISSUE ME A DIFFERENT ESCAPE UNLESS WE PAID $9K TOWARDS A NEW ONE AND I'VE ONLY MADE ONE PAYMENT ON MY NEW VEHICLE. THEY SAID THEY'VE NEVER SEEN THIS BEFORE AND IT WON'T HAPPEN AGAIN. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY MARKINGS IT RECEIVED FROM CONSUMER REPORTS. I FOUND THAT ON MARCH OF 2003 ANOTHER CONSUMER HAD THIS SAME ISSUE. THAT MEANS THAT WE'RE LIKELY NOT THE ONLY ONES TO HAVE THIS HAPPEN TO US, LIKE THE FORD DEALERSHIPS WOULD HAVE US BELIEVE. AFTER THEY RETURNED THE VEHICLE TO ME, THEY SAID IT WAS FIXED, BUT UPON EXAMINATION WE NOTICED A PART HAD BEEN LEFT OFF AND MY DOOR WAS DAMAGED AND SCUFFED. WE HAVE CONTACTED A LAWYER AND ARE PERSUING OUR OPTIONS. *JT

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