NHTSA Complaint #10030696 — 2002 OLDSMOBILE BRAVADA

CONSUMER HAS HAD MULTIPLE, REOCCURING PROBLEMS WITH NEW VEHICLE SINCE FIRST PURCHASED IN OCTOBER 2001. CAR HAS BEEN RETURNED TO DEALER MORE THAN 12 TIMES IN 18 MONTHS AND HAS PLACED SIGNIFICANT BURDEN ON THE OWNER. VEHICLE NOW HAS NEW MAJOR MECHANICAL PROBLEMS WITH BOTH THE ENGINE AND TRANSMISSION. ALTHOUGH THE VEHICLE IS STILL UNDER WARRANTY, THE LARGE NUMBER OF PERSISTENT PROBLEMS CLASSIFIES THIS VEHICLE AS UNRELIABLE AND, MORE IMPORTANTLY, UNSAFE. OWNER HAS CONTACTED DEALER REGARDING A REPLACEMENT VEHICLE (LEMON LAW), HOWEVER THE DEALERSHIP HAS DIRECTED THE OWNER TO THE MAKER COMPANY (GM/OLDSMOBILE). THE MAKER HAS RESPONDED BY INSISTING THAT THE WARRANTY WAS DESIGNED FOR SUCH PROBLEMS AND THEY HAVE REFERRED THE OWNER BACK TO THE DEALER FOR CONTINUAL REPAIRS. IN OTHER WORDS, NEITHER THE MAKER NOR THEIR REPRESENTATIVE DEALER IS WILLING TO ASSIST THE OWNER IN RESOLVING THE SITUATION. THE DEALERSHIP HAS SINCE CLOSED DUE TO OWNER RETIREMENT, AS WELL. MORE THAN FIVE COMPLAINTS HAVE BEEN ISSUED TO THE MAKER FROM THE OWNER BY EITHER PHONE, ELECTRONICALLY OR MAIL WITHOUT ANY POSITIVE FEEBACK FROM THE MAKER OR ANY ATTEMPT TO RECTIFY THE SITUATION. NOTE: THE INCIDENT DATE LISTED HERE IS SIMPLY THE PURCHASE DATE - ALL INCIDENTS HAVE BEEN CONTINOUS AND ON GOING SINCE DATE OF PURCHASE.*AK 2 WINDSHIELD WIPER FAILURES REPAIRED UNDER WARRANTY 1ST AT 3,973 MILES 2ND AT 11,660 MILES. *KMB