NHTSA Complaint #10030359 — 2002 FORD EXPLORER
SUSPENSION:REAR:SHOCK ABSORBER issue reported to NHTSA
Vehicle Towed
Complaint Details
| ODI Number | 10030359 |
| Vehicle | 2002 FORD EXPLORER |
| Component | SUSPENSION:REAR:SHOCK ABSORBER |
| Date of Incident | |
| Date Filed | |
| Mileage | 37,500 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | Yes |
| State | IL |
Consumer Description
SUDDEN LOSS OF FLUID FROM LEFT REAR SHOCK, DETECTED BY POOL OF FLUID ON GARAGE FLOOR.2002 FORD EXPLORER WITH 37500 MILES OF NORMAL HIGHWAY DRIVING. FAILURE WAS SUDDEN AND PREMATURE, POSSIBLY RESULTING IN VEHICLE INSTABILITY IF NOT DETECTED BY CAREFUL INSPECTION. DEALER WAS NOT WILLING TO HOLD PART FOR FORD FAILURE MODE ANALYSIS? WITH SUV HISTORY OF SUSPENSION CONCERNS, THIS DEALER RESPONSE SEEMS INAPPROPRIATE? I SAVED THE SHOCK THEY REPLACED.*AK
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