NHTSA Complaint #10028852 — 2000 DODGE DURANGO

HAD TO REPLACE THE TRANSMISSION AT 41,000 MILES ON OUR 2000 DODGE DURANGO. AROUND 30,000 MILES THE SUV'S RPM'S WOULD FLUCTUATE AND STALL AT STOPS. IT WOULD DO IT SPURATICALLY, YET BASICALLY DAILY. THE PLACE WHERE WE HAD IT SERVICED SAID THEY WOULD HAVE TO DUPLICATE THE PROBLEM BEFORE THEY COULD FIX IT. SINCE THIS DIDN'T HAPPEN ALL OF THE TIME THE SERVICE DEPARTMENT COULD NOT DUPLICATE IT. ON ONE OCCASSION THE SUV STALLED AND WE IMMEDIATELY DROVE IT TO THE SERVICE DEPARTMENT THEY DID TELL US THERE WAS A SERVICE BULLETIN ISSUED ABOUT THE COMPUTER NEEDING REPROGRAMMED BECAUSE OF HIGH RPM'S WHILE IDLING. SO THEY REPROGRAMMED THE COMPUTER. THAT LASTED FOR A COUPLE OF DAYS AND WE WERE CALLING THE SERVICE DEPARTMENT AGAIN. THIS TIME THEY SAID THEY COULD REPROGRAM THE COMPUTER AGAIN BUT WOULD HAVE TO CHARGE US $60.00 DO IT. FEELING THAT WE SHOULD NOT HAVE TO PAY FOR THIS WE DID NOT HAVE IT DONE. IT WAS SHORTLY AFTER THAT MY HUSBAND WAS DRIVING THE DURANGO AND IT QUIT WORKING THE TRANSMISSION LIGHT CAME ON AND THE ENGINE LIGHT. THE VEHICLE WAS TOWED TO THE SERVICE DEPARTMENT AND WE WERE NOTIFIED THAT THE TRANSMISSION WAS BAD AND THEY HAD TRIED TO REBUILD IT BUT THAT DID NOT WORK SO THEY WERE PUTTING A BRAND NEW TRANSMISSION IN THE 2000 DURANGO WITH 41,000 MILES. LUCKILY WE HAD PURCHASED AN EXTENDED WARRENTEE AND ONLY HAD TO PAY $50.00 TO REPLACE THE TRANSMISSION. WE HAD CONTACTED DAMLIER CHRYSLER AND TOLD THEM ABOUT THE SITUATION AND I AM VERY DISAPPOINTED IN THEIR COMPANY THEY ACTED AS IF THEY DID NOT CARE. WE HAVE HAD NUMEROUS OTHER PROBLEMS WITH THIS VEHICLE, DRIVERS SIDE SHOULDER SEATBELT BOLT JUST FELL OUT, WE HAD THE REAR A/C MOTOR REPLACED, THE A/C UNIT ITSELF DOES NOT GET COLD WHICH THE SERVICE DEPARTMENT STILL HAS NOT BEEN ABLE TO FIX IT, THE VEHICLE SHIFTS INTO GEAR HARD SOMETIMES YOU HAVE TO FLOOR IT TO GET THE VEHICLE TO GO INTO REVERSE, AND THERE ARE OTHER THINGS. IF WE HAD DONE OUR RESEARCH BEFORE PURCHASING THIS VEHICLE WE WOULD NOT HAVE BOUGHT IT.