NHTSA Complaint #10028727 — 2001 FORD FOCUS

EXCESSIVE DUST AND DIRT ENTERING CAR. BELIEVED TO BE COMING IN THROUGH THE REAR DOORS. HAVE HAD THE CAR AT THE DEALERSHIP 5 OR MORE TIMES FOR REPAIRS FOR THE EXCESSIVE DUST PROBLEM. DEALERSHIP HAS FAILED TO FIX THE PROBLEM... CAR IS NOW JUST ABOVE MILES FOR WARRANTY COVERAGE AND FORD WILL NOT RESPOND TO PHONE CALLS. THERE IS A SERIOUS DEFECT IN THE STRUCTURE CAUSING INSIDE OF REAR DOORS TO BE COVERED IN DUST AND AS DRIVING CAR DUST LEAKS INTO CAR CREATING A CIRCULATING CLOUD OF DUST FLOATING INSIDE THE CAR. DAUGHTER HAS ALLERGIES AND CAUSING MAJOR PROBLEM. HARD TO EVEN BREATH WHILE DRIVING CAR DOWN 1 MILE OF GRAVEL ROAD. DEALERSHIP SAYS THEY HAVE DONE ALL THEY CAN AND FORD IS REFUSING TO EVEN LOOK AT THE PROBLEM BEING THAT THE CAR IS NOW OUT OF WARRANTY. PROBLEM FIRST BEGAIN SHORTLY AFTER PURCHASE. DUST CONTINUED TO WORSEN SO REPORTED TO DEALERSHIP MAY 2002. DEALERSHIP HAS WORKED ON VEHICLE 5 TIMES SINCE MAY 2002. DUST CONTINUES TO WORSEN. FORD REFUSING TO HELP. CANNOT KEEP ANYTHING IN CAR OR WILL BE LAYERED IN DUST. REAR DOORS BECOMING IMPOSSIBLE TO OPEN UNLESS OILED AT LEAST ONCE A WEEK... MUST CLEAN CAR (DUST INTERIOR) AT LEAST ONCE A WEEK IF NOT MORE OFTEN DUE TO SO MUCH DUST LAYERING INSIDE OF DOORS, SEATS ARE FULL OF DUST.*AK