NHTSA Complaint #10025292 — 2000 DODGE CARAVAN

MOVING WITH THE MILITARY FROM MO TO NV. VAN IS 35 MONTHS OLD BUT 10000 MILES OUTSIDE WARRANTY (46K). CHECK TRANS FLUID EVERY DAY PRIOR TO DRIVING. FLUID WAS FULL IN DENVER. ARRIVED IN ST. GEORGE, UT AND TRANSMISSION STOPPED GOING IN REVERSE. TOOK IT TO THE DEALER. DEALER CHARGED $80 TO ASSESS THE PROBLEM. STATED TRANSMISSION NEEDED OVERHAUL. BOTH DEALER AND CHRYSLER CORP TOLD US TO DRIVE TO LAS VEGAS, OUR DESTINATION. CHRYSLER SAID THEY WOULD ASSIST WITH THE REPAIR. UPON ARRIVAL TOOK IT TO THE DEALER. DEALER TOLD CHRYSLER THAT VEHICLE HAD NO TRANS FLUID AND SHOULD NOT BE A GOOD FAITH REPAIR. 1) TRANSMISSION SHOULD NOT FAIL AT 46000 WHEN PROPERLY SERVICED. 2) ST. GEORGE WAS WRONG FOR TELLING US TO DRIVE 120 MILES IN 107 WITHOUT TRANSMISSION FLUID. 3) OR THE DEALER IS LYING ABOUT THE FLUID LEVEL TO FORCE US TO PAY. CHRYLER STATES THEY CANNOT SAY ONE DEALER OR THE OTHER IS WRONG SO THEY REFUSE TO ASSIST FURTHER. ADDITIONALLY, I HAVE BEEN TOLD THAT I CANNOT TALK TO ANYONE HIGHER IN THE COMPANY THAN THE CUSTOMER SERVICE AGENTS AT CHRYSLER.*AK