NHTSA Complaint #10023518 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10023518
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	June 20, 2003
Date Filed	June 21, 2003
Mileage	14,755 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AL

Consumer Description

4 FAILURES OF THE TRANSMISSION. COMMON PROBLEMS HAVE BEEN MISS SHIFTS FROM 2-3 AND 3-4, DELAYED SHIFTS FROM 2-3 AND 3-4, AND SEVERELY HARD SHIFTS IN ALL GEARS. TRANSMISSION HAS BEEN REBUILT TWICE AND REPLACED ONCE. FORD HAS BOUGHT THE VEHICLE BACK AFTER ARBITRATION UNDER THE LEMON LAW. THE VEHICLE ALSO HAS SEVERE PROBLEMS WITH THE REAR DIFFERENTIAL AND RIGHT HALF SHAFT. I HAVE HAD 6 TOTAL FAILURES OF THE REAR END. WARNING SIGNS HAVE BEEN A WHINE FROM THE RIGHT REAR THE GROWS LOUDER OVER TIME AND THEN A VIBRATION IN THE RIGHT REAR. FORD KNOWS OF THESE PROBLEMS AS THEY HAVE ISSUED MAINTENANCE INSTRUCTIONS TO THE SERVICING DEALERS OF THE ORDER OF REPAIR ATTEMPTS TO BE MADE. A RECALL MAY IN ORDER. *NLM

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