NHTSA Complaint #10023377 — 1999 CHEVROLET SUBURBAN

LATCHES/LOCKS/LINKAGES:DOORS:LATCH issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10023377
Vehicle	1999 CHEVROLET SUBURBAN
Component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Date of Incident	April 15, 2002
Date Filed	June 19, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WI

Consumer Description

THIS COMPLAINT IS FOR THE ELECTRICAL SYSTEM FOR MY VEHICLE. MY VEHICLE IS EQUIPPED WITH POWER DOOR LOCKS AND 4 OF THE 5 DOOR LOCKS FAILED TO OPERATE AUTOMATICALLY OVER A 3 WEEK TIME SPAN. THE PART THAT FAILED IS CALLED AN ACTUATOR, WHICH MOVES THE DOOR LOCKS UP AND DOWN. MY TOTAL BILL WAS $900 AND EACH PART COSTS $100. THE LOCAL PARTS DEALERS AND AUTO DEALERS HAVE SAID THERE IS A DESIGN FLAW IN THE ORIGINAL EQUIPMENT AND THE NEW ACTUATORS ARE BEING SOLD AS FAST AS THEY ARRIVE. I HAVE SPOKEN WITH GM RECENTLY AND SO FAR NO SERVICE BULLETINS HAVE BEEN FILED. I BELIEVE THERE IS AN INHERENT SAFETY RISK WITH THIS TYPE OF PROBLEM AND I WOULD LIKE TO SEE ONE POSTED. PLEASE RESEARCH THIS AND I THANK YOU FOR YOUR TIME. *NLM

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