NHTSA Complaint #10021416 — 1997 FORD F SERIES

COMPLETE LOSS OF STEERING, WENT THROUGH 3 LANES OF TRAFFIC LUCKILY THERE WAS NO ACCIDENT OR INJURY. FORD MOTOR WARRANTY SAID CONTACT GARAGE IT WOULD BE UP TO THEM TO REIMBURSE ANY REPAIR COST BECAUSE VEHICLE WAS OFF WARRANTY, GARAGE ALSO SAID THEY WOULD NOT CONTACT FORD WARRANTY TO DISCUSS PROBLEM INSTEAD GAVE ME A NUMBER TO CALL. HOWEVER I DID TALK TO A FORD MOTOR REP FROM SLC,UT HE WAS VERY SORRY ABOUT MY PROBLEMS. ON APPROX. MAY 20TH 2003 I WAS NOTIFIED BY A FRIEND FOR MOTOR WAS RECALLING THIS PARTICULAR MODEL FOR A STEERING PROBLEM THE GARAGE SAID IT WAS A LOWER STEERING, FORD MOTOR WARRANTY SAID IT WAS AN INTERMEDIATE STEERING PROBLEM QUOTE "NOT UPPER OR LOWER" COULD BE EITHER AND THAT MY PROBLEM WAS UPPER STEERING AND WOULD NOT BE COVERED UNDER RECALL. ? DOES FOR MOTOR HAVE A MUCH LARGER PROBLEM THAN THEY ARE WILLING TO ADMIT, THEY WILL NOT TALK TO ME THEY WERE SUPPOSED TO RESPOND TO MY E-MAILS AND I HAVEN'T HEARD FROM THEM WHAT IS THE NEXT STEP? I HAVE CONTACTED ATTORNEY GENERAL STATE OF IDAHO WANTING FOR THERE RESPONSE. THANK YOU . *AK