NHTSA Complaint #10443985 — 1997 FORD F SERIES

RECALL CORRECTION TURNS TO EXPLOSION DANGER! FORD ISSUED RECALL #11 S 21 ON THE REPLACEMENT OF THE FUEL TANK STRAPS. BEST FORD OF NASHUA PERFORMED THE SERVICE TO INSTALL NEW STRAPS ON OCTOBER 7, 2011. IN CONJUNCTION WITH THE RECALL WORK, A VEHICLE REPORT ON BEST FORD LETTERHEAD WAS PROVIDED SHOWING ALL SYSTEMS WERE IN GOOD WORKING ORDER. ON OCTOBER 21, 2011, DURING A REGULAR OIL CHANGE THE SERVICE PERSON ADVISED ME THAT MY FUEL TANK WAS LEAKING. I IMMEDIATELY REPORTED IT TO BEST FORD ON OCTOBER 21, 2011 TO WHICH THEY REFUSED TO CORRECT THE LEAK. THEY INSISTED THAT FORD WOULD NOT COVER ANY OTHER REPAIRS. I INFORMED THE BEST FORD SERVICE MANAGER THAT FAULT WAS THEIRS AND DID FILE A WRITTEN COMPLAINT. I HAVE RETURNED TO BEST FORD ON THREE ADDITIONAL OCCASIONS AND SENT NOT LESS THAN FIVE EMAILS TO REQUEST A FACE TO FACE MEETING. THEY HAVE IN EACH CASE REFUSED TO FIX THE LEAK CAUSED AS A RESULT OF THE RECALL WORK PERFORMED IN THEIR SERVICE DEPARTMENT. COMPLAINTS HAVE ALSO BEEN SENT TO FORD MOTOR CO (CUSTOMER SERVICE AND THE CEO) AND THEY HAVE LIKEWISE REFUSED TO ASSIST WITH CORRECTIVE ACTION. THE POSSIBILITY OF A FUEL TANK STRAP MAY HAVE BEEN CORRECTED, HOWEVER, MY VERY MAINTAINED F150 IS NOW A PRESENT DANGER OF EXPLOSION. *TR