NHTSA Complaint #10021143 — 2002 FORD FOCUS

ON 5/27/03 DURING REG OIL/FILTER/TIRE ROTATION AT FIRESTONE,5417 MCCARDLE,CORPUS CHRISTI,TX I WAS TOLD ONE TIRE HAD A COMPRESSION BUBBLE"IMPACT BREAK ON SIDEWALL".I REPLACED IT.ON 5/29/03 ANOTHER TIRE SELF DESTRUCTED WITH NO APPARENT REASON.I REPLACED IT (50% DISCOUNTTIRES WERE FIREHAWK GTA-02(I DO NOT HAVE TIRES AND DO NOT SEE A DOT# ON THE REMAINING TWO.I CALLED FIRESTONE WARRANTY,SPOKE TO CHUCK AND REQUESTED 2 NEW TIRES AT NO COST AS I DO NOT BELIEVE IN COINCEDENCES AND THE SAFETY ISSUE. I SAID I PAID FOR TWO AND FIRESTONE SHOULD PAY FOR TWO.HE SAID HE WOULD CALL FIRESTONE CC. I CALLED TODAY 6/6/03 .HE SAID HE NEVER CALLED AND HAD NO MEMORY OF PROMISING TO MAKE SUCH A CALL. HE ENDED BY SAYING THAT FIRESTONE WOULD NOT GIVE ME TWO TIRES HE APPARENTLY DOES NOT HAVE A SCREEN FOR INCOMING AS I HAD TO RETELL MY TALE.HIS INITIAL RESPONSE WAS WHEN FIRESTONE HAD COMPLAINTS ON THE 99-2000 HAWKEYE,THEY VOLUNTALILY RECALLED AND REPLACED- YEA SURE; VOLUNTARY VS. ADMINISTRATIVE ACTION. PLEASE INVESTIGATE AND RESPOND THANK YOU ARTHUR BERMAN. *AK