NHTSA Complaint #10020884 — 2002 SUZUKI HAYABUSA

I HAVE A 2002 HAYABUSA MOTORCYCLE. ABOUT A MONTH AGO WHEN ATTEMPTING TO START THE BIKE THE STARTER GEAR WOULD SLIP AND I WOULD HEAR AN ABNORMALLY LOUD CLANKING SOUND. FINALLY, I ATTEMPTED TO START THE BIKE AND THE STARTER WOULD NOT ENGAGE, (JUST SPINNING UP). I HAD TO HAVE THE BIKE TOWED ($75) TO THE DEALER WHO IS AWARE OF THE ISSUE. WHEN I CALLED SUZUKI USA THEY REFUSED TO ACKNOWLEDGE THE ISSUE. AFTER SOME RESEARCH I DISCOVERED THAT THE ISSUE IS DISCUSSED IN TECHNICAL SERVICE BULLETIN 126 ISSUED BY SUZUKI. THEY WILL UPGRADE THE STARTER GEAR PARTS ONLY WHEN FAILURE OCCURS. I FEEL THEY SHOULD ISSUE A RECALL. *AK