NHTSA Complaint #10019161 — 1997 TOYOTA AVALON

STEERING issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10019161
Vehicle	1997 TOYOTA AVALON
Component	STEERING
Date of Incident	March 1, 2003
Date Filed	May 23, 2003
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NC

Consumer Description

I PURCHASED A 1997 TOYOTA AVALON XLS WITH 55,000 MILES ON IT FROM LEITH TOYOTA IN RALEIGH NORTH CAROLINA IN MARCH OF 2002. I NOW HAVE 74,000 MILES ON IT AND HAVE DISCOVERED THAT THE POWER STEERING PUMP AND COMPLETE POWER STEERING RACK NEEDS TO BE REPLACED AT THE COST OF $1200.00. I DO NOT UNDERSTAND WHY I SHOULD BE RESPONSIBLE FOR THIS. I HAVE REVIEWED THE NTSB WEBSITE AND THERE ARE NUMEROUS COMPLAINTS OF THE SAME PROBLEM. WHY IS THERE NOT A RECALL? I TRIED TO GET THE DEALERSHIP TO COVER SOME OF THE COSTS AND ALL THEY OFFERED WAS A FREE RENTAL. MAYBE I SHOULD WRITE OPRAH, SEEMS EVERYONE LISTENS TO HER AND SEE IF SHE CAN MAKE IT PUBLIC!

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