NHTSA Complaint #10010569 — 1997 EXPLORER VAN FORD EXPLORER

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR issue reported to NHTSA

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Complaint Details

ODI Number	10010569
Vehicle	1997 EXPLORER VAN FORD EXPLORER
Component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
Date of Incident	February 12, 2003
Date Filed	March 17, 2003
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

HEATER AND DEFROSTER ON MY LOW MILEAGE FORD EXPLORER NO LONGER BLOWS WARM AIR. THIS IS A SAFETY ISSUE AS MY WINDSHIELD FOGS UP WHILE I AM DRIVING AT HIGHWAY SPEEDS AND I HAVE NO WAY OF DEFOGGING MY WINDSHIELD. I FEEL THIS VEHICLE IS NO LONGER SAFE TO TAKE MY FAMILY ON EXTENDED TRIPS. I FEEL STRONGLY THIS IS A SAFETY DEFECT (POORLY DESIGNED OR IMPROPER FACTORY INSTALLATION OF THE "BLEND DOOR"), BUT FORD REFUSES TO FIX THIS PROBLEM SINCE MY CAR IS OUT OF WARRANTY. FORD WANTS $1200.00 TO FIX THIS DEFECT WHICH I CAN NOT AFFORD. FORD HAS A REDESIGNED PART, BUT WILL NOT ADMIT TO THIS SAFETY PROBLEM. *NLM

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