NHTSA Complaint #10010163 — 2000 TOYOTA SIENNA

VIN [XXX]. ELECTRICALLY OPERATED SLIDING DOOR OPENS AND CANNOT BE CLOSED. DEALER AND IMPORTER DO NOT THINK THEY ARE RESPONSIBLE FOR THIS SAFETY DEFECT (OUT OF WARRANTY). MY DAUGHTER'S SIENNA, VIN [XXX], WHICH IS A YEAR YOUNGER HAS THE IDENTICAL PROBLEM, SO DOES ONE OF HER FRIEND'S SIENNA. I DON'T HAVE THAT VEHICLE'S VIN BUT I COULD GET IT. TOYOTA CLAIMS : NO SAFETY ISSUE, DEFECTS ARE COINCIDENTAL. RIGHT!!! THEIR INVESTIGATORS SHOULD TAKE PROBABILITY 101 AT THEIR LOCAL COMMUNITY COLLEGE. TO TOP IT ALL, THE REPAIR COSTS $750. WHAT AN INSULT! BEFORE I FORGET; MY SIENNA HAD TWO WHEEL MOUNTING STUDS SHEAR OFF. I TORQUE THE NUTS MYSELF WITH A TORQUE WRENCH SET AT 85 LB/FT. I SUPPOSE THIS IS NOT A SAFETY DEFECT EITHER SINCE THERE ARE FIVE STUDS HOLDING THE WHEEL. SINCE THE IMPORTER IS NOT CONCERNED, PERHAPS THEY WILL BE WHEN YOU ADD THIS INFORMATION TO YOUR DATABASE. *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR