NHTSA Complaint #10006632 — 2000 FORD TAURUS POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10006632
Vehicle	2000 FORD TAURUS
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	October 25, 2002
Date Filed	May 29, 2003
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY 2000 TAURUS REQUIRED A MAJOR REPAIR BEFORE IT WAS 2 YRS. OLD. THE TRANS. HAD TO BE OVERHAULED. THE TORQUE CONVERTER COULD NOT STAND THE HEAT PER THE REPAIR PERSON. FORD CO. WAS CONTACTED BUT REFUSED TO REIMBURSE ME FOR $1,985. THEIR REASON WAS BECAUSE I DID NOT CHOOSE TO HAVE THE WORK DONE AT A FORD SHOP. THE FORD QUOTE WAS $1,000 HIGHER THAN A NON-FORD SHOP. SINCE WHEN SHOULD A CUSTOMER BE PUNISHED FOR MITIGATING DAMAGES? I DID HAVE A FORD SHOP ANALYZE THE PROBLEM INITIALLY, BUT AT THAT TIME HAD NO ASSURANCE THAT FORD WOULD REIMBURSE ME, SO WHY SHOULD I SIGN UP TO PAY FORD'S HIGH REPAIR COSTS? THE ALUMINUM PARTS BEING USED IN THE TRANS. CAN'T STAND HEAT AND THEREFORE FAIL. FORD NEEDS TO ADMIT POOR QUALITY AND RECALL THEM. *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****770821***

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