NHTSA Complaint #10005335 — 2002 GMC ENVOY

THIS IS MY SECOND LETTER TO YOUR COMPANY GMC. PLAIN AND SIMPLE ALL I AM LOOKING FOR IS THE VALUE OF MY INVESTMENT. I HAVE NO DESIRE TO GET ANYTHING FREE NOR AM I JUST TRYING TO GET A NEW VEHICLE. THE 2002 ENVOY I PURCHASED FROM YOU A YEAR AND A HALF AGO WOULD BE FINE IF I DID NOT HAVE SO MANY PROBLEMS WITH IT. ABOUT A MONTH AGO IT HAD TO HAVE A NEW MOTOR AND THIS PAST WEEK IT HAD TO GO BACK TO THE SHOP TO HAVE A FAN REPLACED AT A COST OF $800. I EXPECT THAT NEXT MONTH I WILL BE PAYING $500 PLUS DOLLARS FOR SOME OTHER REPAIR. I KNEW THAT ONCE THIS REPAIR WAS DONE TO THE MOST IMPORTANT SYSTEM OF THE VEHICLE I WOULD HAVE MAJOR PROBLEMS FOR AS LONG AS I HAVE THIS ENVOY. I AM NOT GOING TO ALLOW THIS COMPANY TO KEEP ME IN THIS SITUATION. THIS IS MY FINAL ATTEMPT TO REASON WITH GMC TO WORK OUT SOME WAY FOR ME TO GET A DEPENDABLE VEHICLE THAT AFFORDS ME THE YEARS OF SERVICE ANY REASONABLE PERSON WOULD EXPECT FOR A 30K INVESTMENT. MY GMC SR # IS 1-5521-9927. I AM QUITE AWARE OF YOUR ASSERTION THAT YOU REPLACED THE ENGINE OUT OF WARRANTY FREE OF CHARGE. I WOULD COUNTER THAT CLAIM BY SAYING THAT THE PROBLEMS WITH THE ENGINE STARTED LONG BEFORE THE WARRANTY EXPIRED. I HAVE THE SERVICE CONTRACT TO SHOW THIS. MY POINT IS I AM STILL STUCK WITH A 2002 GMC TRUCK THAT HAS SUFFERED A MAJOR ENGINE FAILURE AND ALL THE PROBLEMS THAT COME WITH THAT FAILURE AND THIS IS JUST 2003. I WOULD ALSO SAY THAT THE VERY FACT THAT THE ENGINE FAILED SO SOON DOES NOT SPEAK WELL OF THIS VEHICLE OR YOUR COMPANY. I HOPE THIS IS NOT THE STANDARD YOU HAVE ESTABLISHED FOR YOUR VEHICLE. NOW ONLY A FEW WEEKS AFTER THE ENGINE IS REPLACED I AM FACED WITH THE TRUCK GOING BACK TO THE SHOP FOR A MAJOR REPAIR. I STILL HAVE NOT MENTIONED THE OTHER PROBLEMS I HAVE HAD WITH THE ENVOY. LETTERS TO THE BETTER BUSINESS BUREAU,AND CONSUMER PROTECTION AGENCY WILL ALSO BE WRITTEN. PLEASE SEND ME A WRITTEN RESPONSE TO THIS LETTER. KELVIN ONEAL BUCK, CUSTOMER