NHTSA Complaint #10003270 — 2000 FORD TAURUS POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10003270
Vehicle	2000 FORD TAURUS
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	October 24, 2002
Date Filed	January 23, 2003
Mileage	70,128 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TRANSAXLE WARNING LIGHT CAME ON SO I TOOK THE CAR TO LOCAL FORD SERVICE. THEY SAID THE TORQUE CONVERTER WAS "LOCKED UP AND WOULDN'T TURN" (EVEN THOUGH I WAS ABLE TO DRIVE THE CAR IN JUST FINE!). THEY SAID THE TRANSMISSION HAD TO BE REBUILT. I GOT THEIR ESTIMATE ALONG WITH ESTIMATES FROM 2 OTHER AUTO REPAIR SHOPS IN TOWN. I CHOOSE A TRANSMISSION SHOP AND HAD THE CAR TOWED THERE. THEIR ESTIMATE WAS $1000 LESS THAN FORD SERVICE. THE NEW MECHANIC SAID THE PROBLEM IS DUE TO POOR DESIGN USING ALUMINUM PARTS THAT CAN'T TAKE THE HEAT. FORD REFUSES TO REIMBURSE ME CLAIMING THE DENIAL IS DUE TO MY HAVING THE REPAIR DONE BY AN INDEPENDENT TRANS. SHOP AND NOT AT FORD SERVICE WHICH WOULD HAVE COST ME $1000 MORE. I'M DENIED REIMBURSEMENT BECAUSE I MITIGATED THE DAMAGES. WHAT EVER HAPPENED TO FAIRNESS AND COMMON SENSE?

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