NHTSA Complaint #10000811 — 2000 DODGE CARAVAN

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10000811
Vehicle	2000 DODGE CARAVAN
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	December 15, 2002
Date Filed	January 8, 2003
Mileage	57,899 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

MY 2000 DODGE CARAVAN HAS EXPERIENCED A COMPLETE TRANSMISSION FAILURE AT ONLY 57000 MILES. THE TRANSMISSION EXHIBITS A "WHINING" NOISE WHICH INCREASES WITH ENGINE RPM, HAS "BAD" SHIFTS AND BURNT SMELLING FLUID. DEALER ONLY GAVE THE RESPONSE THAT THEY WOULD HAVE TO "TEAR IT APART" TO EVEN OFFER AN ESTIMATE. A LOCAL TRANSMISSION SHOP, IN BUSINESS LOCALLY FOR 45 YRS. WAS ABLE TO ESTIMATE A FULL REBUILD AND UNKNOWN REPAIRS TO THE TRANSMISSION FRONT PUMP ASSEMBLY AT $1800-$2200 TO REPAIR THE CONDITION. ALTHOUGH CONFRONTED WITH THE EXTENSIVE VOLUME OF INFORMATION RELATED TO PROBLEMS WITH THIS TRANSMISSION OVER THE LAST DOZEN YEARS, BOTH THE DEALER AND CHRYSLER CUSTOMER SERVICE REFUSED TO ASSUME ANY SORT OF RESPONSIBILITY FOR REPAIR. *JB

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