NHTSA Complaint #10000738 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10000738
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 11, 2002
Date Filed	January 5, 2003
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

EXCESSIVE PROBLEMS WITH TRANSMISSION JERKING, AND SHIFTING PROBLEMS, PURCHASED VEHICLE AS BRAND NEW AFTER 4 MONTHS CONTACTED DEALER WHERE CARE WAS PURCHASED REGARDING PROBLEM. BROUGHT VEHICLE IN AT LEAST TWICE BEFORE PROBLEM WAS FOUND.THE TRANSMISSION WAS REPLACED HAS SINCE HAD THE SAME PROBLEM ALONG WITH OTHER PROBLEMS, VEHICLE STALLING WHILE DRIVING, CD PLAYER POWER SHUTS OFF. RATTLING WHEN HITTING BRAKES. FILED A COMPLAINT DEALER REFUSES TO BUY CAR BACK ASK ME TO TRADE CAR IN WITH MORE MONEY DOWN. THE DEALER REPAIR PERSONS CONFIRMED THAT THEY HAVE HAD REPLACED AT LEAST 10 TRANSMISSIONS ON THE SAME STYLE VEHICLE PRIOR TO MY VISIT AND RECOGNIZED A PATTERN. BUT NOTHING HAS BEEN DONE!!

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