NHTSA Complaint #10000610 — 1997 FORD TAURUS SHO

I HAVE A 1997 FORD TAURUS SHO, I STARTED HEARING A TAPING IN MY ENGINE, I ASKED A MACHANIC FRIEND ABOUT IT, HE TOLD ME THAT HE READ ABOUT THE CAM SHAFT IN THE SHO'S FROM 1996 - 1999 GOING BAD, I TOOK MY SHO TO THE DEALERSHIP THAT I BOUGHT IT FROM AND THEY DETERMIND IT WAS THE CAMSHAFT HAD GONE BAD. I DID A LITTLE RESEARCH ON THE INTERNET AND THERE IS A WRITE UP ABOUT THE ISSUE.I TALKED TO FORD MOTOR CO CUSTOMER SERVICE, THEY TOLD ME THAT THEY HADN'T HAD ENOUGH COMPLAINTS TO WARRENT A RECALL, THAT I SHOULD SAVE MY RECIEPTS AND IF THEY HAVE A RECALL THEY WOULD REFUND MY MONEY. IF IT IS A KNOWN FAULT IN THE ENGINE WHY HASN'T FORD CHECKED INTO IT? I LIKED MY FORD SHO, AND WOULD LIKE TO KEEP IT FOR A LONG TIME.