2010 VOLVO XC70 Power Train Problems

The contact owns a 2010 Volvo XC70. The contact stated that the rear differential was making an abnormal sound. The bearings were spalling metal into the gears. There was no warning light illuminated. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 95,000.

I would appreciate your deepest consideration for assistance with the problematic rear differential on the 2010 XC70 Volvo. I have spent considerable funds to maintain my vehicle at top working order through maintenance at Volvo. I have always asked the Volvo advisors for service recommendations on the vehicle to keep my car running economically to ensure main components did not fail due to lack of maintenance. Therefore, when I learned that my rear differential is failing and there is no recommended service on that particular part which can be seen on the Maintenance Service manual below, there seems to be a lack of knowledge shared on this part. Unfortunately, I just started to look into this matter once my rear differential starting to fail, this knowledge was not shared to me during regular periodic maintenance, my Volvo Service advisors never recommended changing the rear differential oil. Moreover, it is a...