2013 TOYOTA TACOMA — Problems, Recalls & Safety Data

The contact owns a 2013 Toyota Tacoma. The contact stated that while closing the hood, the hood prop rod unexpectedly fell behind the latch, ceasing to securely latch the hood. While driving at 80 MPH, the hood suddenly opened and fractured the windshield. There was no injury sustained. The contact immediately pulled over to the side of the road, closed the hood, and continued driving. The dealer was contacted and informed of the failure. The vehicle was not diagnosed or repaired. The Insurance Provider was contacted and confirmed that the VIN was not under recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 107,000.

I am filing this consumer complaint against Toyota Motor Sales, U.S.A., Inc. (Toyota Motor North America, Inc.) for unfair and deceptive business practices related to a known paint peeling defect on my 2013 Toyota Tacoma (VIN identified in form, paint code 040 Super White). The vehicle exhibits severe peeling on the passenger side rear door, engine compartment, and other areas due to primer adhesion failure from sunlight exposure—not accident damage—matching symptoms addressed in Toyota's Customer Support Program ZKG and related Technical Service Bulletins for 2009–2015 Tacoma models. Despite multiple contacts with Toyota's Customer Experience Center (1-800-331-4331), Stevens Creek Toyota dealership, and formal letters (dated October 5, 2025, and January 15, 2026), Toyota has failed to provide a remedy, acknowledgment, or inspection under applicable programs. Key interactions include: initial notice in April 2024; dealer inspection in July 2024 denying coverage; phone calls in September/October 2025 and January 2026 where representatives hung up without escalation or manager follow-up; and no response to mailed complaints. This has caused ongoing cosmetic damage, diminished resale value, rust risk, and significant frustration/time loss. The issue aligns with widespread complaints and the ongoing class action lawsuit [XXX] v. Toyota Motor North America, Inc., Case No. XXX, U.S. District Court, Central District of California), alleging Toyota's knowledge of defective clear coat finishes leading to premature peeling INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle involved in a head on collision resulting in a total loss. Frontal airbags did not deploy. Occupant (driver) sustained bilateral wrist injuries requiring surgery.

whenever we need to use the horn there isnt one to use. we have changed the fuse more than once still nothing.

The horn started malfunctioning recently at around 200k miles, sometimes working sometimes not (regardless of steering wheel positioning). As prior complaints have stated; the suspect was likely the clockspring, but all the steering wheel controls were functioning with no issues and no warning lights illuminated. Also, I've continously found myself in the 3rd gear multiple times after very lighy taps (mainly from a drink falling/bumping into it) as the cupholders in the front are very small and/or not stable for anything other than small disposable containers.