2025 SUBARU OUTBACK Electrical System Problems

While driving, the head unit, which gives you access to many of the safety features like auto braking etc, blanks out and goes completely dark. It happens without notice and is random in nature. On this particular vehicle it has happened at least four times. It does come back on but it is not immediate and the amount of time that it is out is variable. This can happen regardless of where you are driving and is very concerning because when the head unit is dark and not working you lose control over a lot of the important functions in the vehicle and it makes you doubt whether those systems are working properly.

I am submitting a safety complaint regarding my Subaru vehicle’s infotainment system. The system displays unsolicited, full-screen SiriusXM promotional pop-ups while the vehicle is in motion. These ads override the current display without warning. Most recently, a SiriusXM trial offer appeared and took over my entire screen while I was driving over 60 mph on the highway at night. The sudden change in brightness and the complete obstruction of the display were extremely distracting. It required my attention to dismiss, creating a dangerous situation at high speed. This is not a one-time occurrence. These ads have appeared multiple times, and I have no option to permanently disable them. I did not consent to advertising in my vehicle, much less advertising that interrupts the display while driving. A vehicle’s infotainment system should never display promotional content that interferes with safe operation, especially while in motion. This behavior poses a clear distraction...

unprompted intermittently while operating the vehicle pop up advertisements will appear on the infotainment system advertising sirius xm radio. this is very distracting as it requires focus to be taken off of the road to bypass the ad to return to normal radio screen functions

I purchased my car on [XXX]. Since then I have now had two incidents where I was driving on the expressway and the computer completely shuts down. Engine is still active but the dashboard goes black, air conditioning turns off, turn signals don’t work etc. I brought it back to Gerald Subaru of Naperville and they told me the first time that they had not done the factory reset when they first got the vehicle. They explained to me they fixed the issue and it would never happen to me again. It happened again to me yesterday on the expressway. I was put in a very scary, very unsafe situation that I never thought I would be in because I bought a Subaru, the “safest” car on the market. Come to find out my service paper work states that Gerald Subaru did not do a “factory reset” when I brought...