2013 SUBARU IMPREZA Engine Problems

CANNOT GET DEALER (CARTER SUBARU IN BALLARD) TO SCHEDULE REPAIRS FOR RECALL WTY-84 (NHTSA ID 18V-772). A MONTH AGO THEY SAID THEY'D GET BACK TO ME IN A FEW DAYS. NOW THEY DON'T RESPOND TO VOICEMAIL OR EMAIL MESSAGES.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MORRIE'S MINNETONKA SUBARU (12520 WAYZATA BLVD, MINNETONKA, MN 55305, (612) 395-4199) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL AUGUST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED THE INFORMATION ON THE OTHER SIDE OF FORM IS INCORRECT. DEALER DID NOT HAVE THE PARTS FOR THE RECALL. DEALER DID NOT SCHEDULE THE REPAIR UNTIL AUGUST. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE). METRIC SUBARU (1767 E JERICHO TURNPIKE, HUNTINGTON, NY 11743) AND COMPETITION OF SMITHTOWN (601 MIDDLE COUNTRY RD, ST JAMES, NY 11780) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND ALSO STATED THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HYMAN BROTHERS SUBARU (11960 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 893-8900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

SUBARU - THE VALVE SPRINGS LOCATED INSIDE OF ENGINE. CALLED TWO WEEKS AGO FOR THE PARTS AND CALLED AGAIN IF THE LOCAL REPAIR SHOP KNOWS WHEN THE PART WILL BE COMING IN. THEY HAD NO IDEA. CALLED SUBARU RECALL CENTER. THEY HAVE NO IDEA HOW THE PARTS ARE HANDLED AND HOW MANY ARE READY TO SHIPPED OUT FOR THE REPAIR SHOPS.

RECEIVED A NOTICE ABOUT SAFETY RECALL (NHTSA ID 18V-722) INVOLVING RISK OF VALVE SPRING FAILURE THAT COULD LEAD TO ENGINE STALLING AND RISK OF CRASH. CALLED OUR LOCAL SUBARU DEALERSHIP IN GOLDEN, CO TO HAVE THE ISSUE RESOLVED. WAS TOLD THAT THE EARLIEST THAT THEY COULD GET TO IT WOULD BE MAY OF 2020 (15 MONTHS). "TOO MANY CARS ARE BEING RECALLED AT THE SAME TIME. 150 AHEAD OF US IN THE QUEUE FOR THIS REPAIR." THIS TRANSLATES TO ONLY 10 RECALL REPAIRS PERFORMED PER MONTH. SAID THAT THEY HOPE TO MOVE US EARLIER, BUT NO PROMISES WERE MADE. NO COMMENT ABOUT THEIR LIABILITY SHOULD THE FAILURE OCCUR DURING THIS OVER-ONE-YEAR TIMEFRAME WHILE WAITING FOR THIS SAFETY RECALL TO BE PERFORMED.

I RECEIVED AN 'IMPORTANT SAFETY RECALL' NOTICE REGARDING MY VEHICLE'S ENGINE ISSUE THAT NEEDS TO BE RESOLVED. PER THE INSTRUCTIONS ON THE NOTICE, I CALLED MY LOCAL DEALER TO SCHEDULE AN APPOINTMENT. DESPITE THE STRESSED IMPORTANCE OF THE SAFETY ISSUES REGARDING THIS RECALL IN THE LETTER RECEIVED VIA MAIL, THE PERSON AT THE DEALERSHIP SEEMED TO HAVE NO REAL CONCERN OR CARE FOR MY VEHICLE'S OR PERSONAL SAFETY, AND TOLD ME I COULD GO ON A WAITLIST FOR THE NEXT FEW MONTHS AS THEY WAIT FOR THE PARTS TO COME IN. I TRIED DISCUSSING MY DISSATISFACTION, WORRY, AND UPSET WITH THE PERSON AT SUBARU, BUT ALL SHE SAID WAS THAT I HAD TO WAIT. SO I ADDED MY NAME TO THE WAITLIST, AND CONTACTED SUBARU DIRECTLY, PER THE LETTER'S INSTRUCTIONS. SAME ANSWER FROM SUBARU, CLAIMING THAT THEY CANNOT REPAIR MY VEHICLE BECAUSE NOT ONE SINGLE DEALERSHIP HAS THE PARTS TO...

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). NAPLETON'S ARLINGTON HEIGHTS SUBARU (1555 E RAND RD, ARLINGTON HEIGHTS, IL 60004) STATED THAT THE PART WAS NOT AVAILABLE WHEN THE CONTACT CALLED TO SCHEDULE AN APPOINTMENT. A LOANER VEHICLE WAS NOT OFFERED. THE DEALER STATED THAT THE PARTS MAY NOT BE AVAILABLE FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). NAPLETON'S ARLINGTON HEIGHTS SUBARU (1555 EAST RAND RD, ARLINGTON HEIGHTS, IL 60004, 847-255-5700) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

HIGH RPM WHEN STARTING CAR IN COLD WEATHER. WHEN ENGINE WARMS UP RPMS RETURN TO NORMAL. CHOKE ISSUE? IT'S BEEN THIS WAY SINCE NEW.

THE VALVE SPRINGS RECALL HAS BEEN ISSUED SINCE 10/31 WITH NO REMEDY. THIS COULD BE A POTENTIALLY HARMFUL THING! WOULD LIKE AN UPDATE OR AT LEAST GET MY CAR FIXED

OIL IN CAR BECOMES LOW BETWEEN OIL CHANGE.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING 20 MPH, THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER WITHOUT WARNING. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

OIL DRIPS FROM GASKET ON TOO HOT PART OF ENGINE CAUSING A SERIOUS FIRE HAZARD THIS HAS NOT HAPPENED TO OUR VEHICLE YET BUT WE WERE INFORMED BY OUR MECHANIC THAT THERE'S A POSSIBILITY THAT THIS COULD BE A PROBLEM IF NOT REPAIRED HAVE ANY INCIDENTS OF THIS NATURE ON SUBARUS BEEN RECORDED TO THIS DAY?

VECHILE BURNING OIL AT A RATE OF A QUART EVERY 1500 MILES,SUBARU STATED THAT THIS IS NORMAL, MECHANICS TOLD ME THIS IS NOT NORMAL..I HAVE HAD OLD CLUNKERS WITH HIGH MILLAGE THAT DID NOT BURN THIS MUCH OIL.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. EVER SINCE THE VEHICLE WAS PURCHASED, IT STARTED TO CONSUME AN EXTREME AMOUNT OF OIL, MORE THAN APPROXIMATELY A QUARTER EVERY 1,200 MILES. AT APPROXIMATELY 5,500 MILES, THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL AND A TEST NEEDED TO BE PERFORMED AT 30,000 MILES. PER THE DEALER, THE VEHICLE HAD TO BE TAKEN EVERY 1,200 MILES FOR AN OIL CONSUMPTION TEST. AFTER THE SEVENTH TEST, IT WAS DETERMINED BY THE DEALER THAT THE SMALL BLOCK NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

CAR CONSUMES OIL EXCESSIVELY. EVERY 3000 MILES I NEED A QUART OF OIL. IT'S RIDICULOUS. THIS HAS BEEN AN ONGOING PROBLEM SINCE I PURCHASED THE CAR.

FIRST AT 10,496 THEN AT APPROXIMATELY 17,163; 19,031; AND 21,182 MILES THE LOW OIL LIGHT ILLUMINATED IN MY CAR. BETWEEN 19,031 AND 21,182 MILES I ADDED APPROXIMATELY 4.0 QUARTS OF OIL TO MY ENGINE. THIS OIL CONSUMPTION IS EXCESSIVE. *TR

AFTER 3,000-5,000 MILES ENGINE OIL LIGHT CAME ON. I WENT TO A MECHANIC AND THEY SAID IT WAS DOWN 1 QUART OF OIL. I ASKED SURPRISINGLY, " HOW CAN THIS BE?" " I JUST HAD MY OIL CHANGED AND IT'S A NEW CAR." AFTER ADDING A QUART (AND KEEPING AN EYE ON) THE SAME THING HAPPENED AGAIN 3,000 MILES AFTER MY NEXT OIL CHANGE. THIS CAN'T BE RIGHT. I HAVE NEVER OWNED A CAR THAT BURNS THAT MUCH OIL, UNLESS THERE IS A PROBLEM. I BELIEVE THAT THIS IS THE CASE, AND SUBARU IS COVERING THEIR TAIL BY STATING THAT ITS NORMAL FOR THE AUTOMOBILE TO "CONSUME" THAT AMOUNT OF OIL. " JUST LOOK IN YOUR USERS MANUAL." I DON'T BELIEVE SO. I THINK THEY NEED TO ADDRESS THIS ISSUE IF THEY ARE TO CONTINUE CLAIMING CUSTOMER SATISFACTION. I AM ONE WHO IS FAR FROM IT! *TR

I HAVE HAD MY 2013 SUBARU IMPREZA FOR ABOUT A YEAR WHEN I STARTED ENDURING MULTIPLE VISITS TO THE DEALER FOR LOW OIL. I AM BEING TOLD BY THE SERVICE MANAGER THAT MY OIL ISSUE IS NORMAL. I HAVE NEVER OWNED A BRAND NEW VEHICLE THAT HAD TO BE TAKE TO THE DEALER AS MUCH AS MY SUBARU. I AM HAVING MY OIL CHANGES DONE EVERY 3-4 MONTHS AND HAVING TO TAKE IT IN 1-2 TIMES IN BETWEEN TO HAVE OIL ADDED. EVERY TIME I SHOW UP FOR THE OIL CONSUMPTION TEST I AM ABOUT 1-1/2 QTS LOW ON OIL. I PURCHASED A SUBARU BECAUSE THEY TALKED ABOUT HOW EFFICIENT AND RELIABLE THEY ARE. NOW, I WAS TOLD THAT I JUST NEED TO CARRY OIL IN MY CAR AT ALL TIMES. I COULD UNDERSTAND IF THIS WAS A USED CAR OFF OF A LOT, THIS WAS NOT. THIS HAS BEEN...

I WAS DRIVING INTO WORK IN THE MORNING AND AS I ENTERED THE PARKING AREA I NOTICED MY OIL LIGHT COME ON. I PARKED THE CAR AND CHECKED THE OIL, AND TO MY SURPRISE THERE WAS NOTHING ON THE STICK. I HAD JUST CHANGED THE OIL LESS THAN 2000 MILES PRIOR TO THIS AND I WAS CONCERNED. I PROCEEDED TO CHECK FOR LEAKS AND FOUND NONE. I TOOK THE CAR IN TO THE DEALER AND WAS INFORMED THAT MY ENGINE IS A QUART LOW ON MOTOR OIL (0W20), AND THAT THIS IS NORMAL BECAUSE 2.0I FB ENGINES BURN A QUART OF OIL EVERY 1200 MILES AT THE MOST. THIS IS ABSURD, I AM A FORMER ASE CERTIFIED MECHANIC AND THIS WAS NOT SOMETHING I THOUGHT TO BE NORMAL. THIS CARS IS RATED TO GO 7500 MILES BETWEEN OIL CHANGES, AND IF I AM BURNING A QRT OF OIL EVERY 1200...

I BOUGHT MY 2013 SUBARU IMPREZA AND WITH APPROX 10,000 MILES I GOT A LOW OIL LIGHT ON. I FOUND OUT MY SUBARU BURNS A QUART OF OIL EVERY 2500-3000 MILES. THAT IS UNACCEPTABLE FOR A BRAND NEW CAR. SUBARU IS SELLING A LEMON. *TR

VEHICLE WILL NOT START AFTER AN EXTENDED PERIOD OF ATTEMPTS. APPEARS TO HAPPEN MOST OFTEN WHEN VEHICLE IS PARKED (EITHER INDOORS OR OUTSIDE) FOR MORE THAN SEVERAL HOURS. CAR WILL CRANK OVER FOR 10+ SECONDS AND WILL NOT START. AFTER MULTIPLE ATTEMPTS, CAR HAS STARTED EVENTUALLY. HAVE COMMUNICATED WITH DEALER AND SIA OFFICES THAT I HAVE NOTICED THE CAR WILL MAKE WHIRRING NOISES THAT COME FROM THE BACK RH SIDE OF VEHICLE - AND ALSO A CLICKING NOISE NEAR CENTER OF DASH WHEN TURNED OFF AND SITTING. THIS WILL GO ON FOR OVER 5 MINUTES AT A TIME, WHICH MUST DRAIN BATTERY SINCE CAR IS NOT TURNED ON OR ENGINE RUNNING. WAS TOLD BY DEALER THAT THIS IS THE EMISSION SYSTEM "PURGING" ITSELF - AND IS CONSIDERED NORMAL FOR THIS VEHICLE. SIA OFFICES CONFIRMED THIS AND ALSO STATED THAT NOTHING IS NOTED IN THE CURRENT OWNERS MANUAL WHICH EXPLAINS THIS...